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GCP-GC-ADM Exam Dumps - Genesys Cloud Certified Professional - Contact Center Administration

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Question # 4

Which option provides the ability for an email interaction to be interrupted by voice?

A.

Admin>Contact Center>Utilization

B.

Admin>Contact Center>ACD Skills

C.

Admin>Routing>Emergencies

D.

Admin>Routing>Disconnect Interactions

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Question # 5

What two options are available to create a customized user role?

A.

Copy an existing role then add the necessary permissions to meet your needs

B.

Create a new Role and assign the necessary permissions to that role

C.

Create or modify a workgroup to meet your needs

D.

Create a new Group and assign the necessary permissions to the group

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Question # 6

Which dialing mode allows the agent to see customer information before dialing?

A.

Progressive

B.

Predictive

C.

Preview

D.

Power

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Question # 7

How many types of flows are supported by Architect?

A.

5

B.

6

C.

7

D.

8

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Question # 8

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A.

Internet Explorer

B.

Firefox

C.

Chrome

D.

Safari

E.

Opera

F.

Avant

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