GCP-GC-REP Exam Dumps - Genesys Cloud Certified Professional - Reporting and Analytics

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Question # 9

Which definition matches the performance and activity views for Queues?

Used to monitor real-time contact center metrics.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

Used to view historical data only.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Question # 10

Your customizations in the interaction view remain in effect even if you leave and return to the view.

True

False

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