GE0-806 Exam Dumps - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Question # 9

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

Alarm notification

Alarm Threshold

End before Threshold

Start after Threshold

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Question # 10

Which set of factors would provide the basis for an optimal staffing calculation?

Actual ASA, coverage and maximum occupancy

Actual interaction volume, actual AHT and indirectly occupied time

Actual interaction volume, actual AHT, and the service objectives

Predicted interaction volume potential AHT and minimum occupancy

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Question # 11

Which of the following is required to connect the WFM Server to the WFM Database?

DB Server

WFM Data Aggregator

Stat Server

Database Access Point

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Question # 12

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

WFM Server

WFM Data Aggregator

WFM Builder .

WFM Synchroserver

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