HD0-400 Exam Dumps - HDI Qualified Customer Support Specialist

Use standard headers and footers for consistency.

Use emoticons to convey empathy.

Use animation to emphasise your point.

Use different colours to improve readability.

A problem is a significant incident with an unknown cause.

A problem is a group of incidents that recur occasionally.

A problem is a group of incidents with different symptoms.

A problem is a single incident with a known solution.

The customer will be satisfied by the interaction.

The customer will call you for psychiatric advice.

The customers will be encouraged to talk more.

The caller emotional state.

The caller connection to the Support Centre.

The incident impact on the Support Centre.

The incident impact on the business.

Documenting processes and procedures enforces workplace culture.

Documenting processes and procedures keeps you occupied during down time.

Documenting processes and procedures ensures consistent service.

Documenting processes and procedures prevents customers from asking for special treatment.