Health-Cloud-Accredited-Professional Exam Dumps - Salesforce Health Cloud Accredited Professional Exam (WI25)

Salesforce Shield provides the necessary tools to meet the compliance requirements of encryption at rest, activity notifications, and extensive field tracking. Below are the key considerations and practices:

Enable Salesforce Shield:

Platform Encryption: Encrypt sensitive data at rest to comply with regulations such as HIPAA and GDPR.

Field Audit Trail: Tracks changes to data, offering up to 10 years of historical data retention for auditing purposes.

Event Monitoring: Monitors user activities such as logins, data exports, and API calls to detect and respond to potential security threats.

Configure Data Classification:

Assign data sensitivity levels to fields (e.g., "Confidential," "Restricted") to help manage compliance requirements.

Use Event Monitoring:

Tracks user actions and system usage to ensure transparency and accountability, which is essential for audits.

Why Other Options Are Incorrect:

A: Security Health Check and Data Loss Prevention policies are useful but do not address encryption or comprehensive compliance tracking.

B: Two-factor authentication enhances security but does not address monitoring or extensive field tracking.

D: Role hierarchy and IP restrictions control access but do not address encryption, tracking, or activity monitoring.

References:

Salesforce Shield Overview

Event Monitoring Documentation

Bloomington Caregivers requires real-time integration for sharing medication updates with an external pharmacy and receiving immediate feedback. The recommended integration patterns are:

Platform Event:

Used for real-time, event-driven communication between Salesforce and external systems.

Enables asynchronous updates, ensuring the pharmacy receives medication updates as they occur.

Apex HTTP Callout:

Used for synchronous, real-time communication with external systems.

Allows Salesforce to call the pharmacy’s API to receive immediate feedback, such as medication interactions or confirmations.

How These Work Together:

Platform Events push medication updates from Health Cloud to the pharmacy system.

The pharmacy system processes the updates and uses an API endpoint in Salesforce, invoked through Apex HTTP Callouts, to send feedback on medication interactions.

Why Other Options Are Incorrect:

Industries ETL: Used for batch data processing, not real-time interactions.

OmniStudio Integration Procedure: While it supports complex integration scenarios, it is not optimized for real-time event-driven communication.

References:

Platform Events in Salesforce

Apex Callouts Documentation

To enable an external provider to retrieve a patient's allergy information from Bloomington Caregivers' Health Cloud system, the Clinical Summary Healthcare API is the appropriate choice. This API facilitates access to clinical data, including allergies, in a standardized format.

Understanding the Clinical Summary Healthcare API:

Purpose: Provides endpoints to access a patient's clinical summary, encompassing various health records such as conditions, procedures, and allergies.

FHIR Compliance: Aligns with the Fast Healthcare Interoperability Resources (FHIR) standards, ensuring compatibility with other healthcare systems and promoting interoperability.

Retrieving Allergy Information:

Endpoint: To fetch a patient's allergy records, utilize the following endpoint:

GET /clinical-summary/fhir-r4/v1/AllergyIntolerance

Parameters:

Patient ID: Specify the unique identifier of the patient whose allergy information is being requested.

To display a patient's health conditions and clinical encounters as a sequence of events on the patient's Person Account page using the Enhanced Timeline functionality in Salesforce Health Cloud, it's essential to configure the timeline appropriately. This involves creating a Timeline View Configuration record that defines which events and related objects are displayed.

Understanding Enhanced Timeline:

Purpose: The Enhanced Timeline provides a chronological view of a patient's healthcare events, enabling healthcare providers to visualize and track patient interactions over time.

Features:

Event Visualization: Displays events such as clinical encounters, health conditions, tasks, and more.

Customization: Allows administrators to define which objects and fields are represented on the timeline.

Interactivity: Users can click on events to view detailed information.

Implementation Steps:

Create a Timeline View Configuration Record (Answer C):

Purpose: Defines the base object (e.g., Person Account) and related objects (e.g., Clinical Encounters, Health Conditions) to be displayed on the timeline.

Steps:

Navigate to Timeline Configurations: In Salesforce Setup, enter "Timeline" in the Quick Find box and select Timeline View Configurations.

Create New Configuration: Click New to create a new Timeline View Configuration record.

Define Base Object: Set the base object to Person Account.

Add Related Objects: Specify related objects such as Clinical Encounters and Health Conditions that should appear on the timeline.

Configure Display Settings: Define fields for event titles, subtitles, dates, and any filters or conditions as needed.

Save Configuration: Save the Timeline View Configuration record.

Add Enhanced Timeline to the Person Account Page:

Purpose: Ensures that the timeline is visible on the patient's Person Account page.

Steps:

Open Lightning App Builder: Navigate to a Person Account record and click Edit Page.

Add Timeline Component:

When deploying the Enhanced Timeline in Salesforce Health Cloud, administrators must ensure that all necessary objects, including custom objects, are properly configured and added to the Timeline. For tracking caregiver preferences, the steps include:

Add the Custom Object to the Timeline (Option A):

After the Enhanced Timeline is deployed, administrators must add the custom object (e.g., Caregiver Preferences) to the Timeline configuration.

This involves mapping the fields and interactions from the custom object to the Timeline's data source, ensuring they appear in the Enhanced Timeline.

Steps to Add Custom Objects to the Timeline:

Navigate to Setup > Timeline Configuration.

Select the desired Timeline view or create a new one.

Add the custom object as a Timeline Entry Type and configure the relevant fields.

Save the configuration and ensure it is applied to the Enhanced Timeline component.

Option B: The Timeline component must already be added to the Lightning page before additional configuration steps.

Option C: Permissions to view the Timeline are set up earlier during deployment, not as a post-deployment step.

Option D: The Timeline component activation occurs during page configuration and deployment.

Key Actions Post-Deployment:Other Options Reviewed:References:

Enhanced Timeline Configuration Guide

Customizing Timelines in Salesforce Health Cloud

For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:

Contact Center Agent (Persona):

Frontline staff who interact directly with patients.

Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.

Salesforce Administrator (Stakeholder):

Responsible for configuring Health Cloud and implementing workflows to address identified pain points.

Integration Architect (Stakeholder):

Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.

Why Other Options Are Incorrect:

A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.

C: MuleSoft developers are not primary stakeholders for contact center operations.

D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.

References:

Health Cloud Contact Center Overview

Integration Architecture Guide

When an end user is unable to view certain data on the Enhanced Timeline for Contact Center during User Acceptance Testing (UAT), the primary step in troubleshooting should be to verify that the user possesses the appropriate object permissions.

Understanding Object Permissions:

Purpose: Object permissions determine a user's ability to create, read, edit, or delete records of a particular object within Salesforce.

Types of Permissions:

Read: Allows users to view records.

Create: Permits users to add new records.

Edit: Enables users to modify existing records.

Delete: Grants users the ability to remove records.

Troubleshooting Steps:

Verify User's Profile and Permission Sets:

Profiles: Check the user's assigned profile to ensure it includes the necessary object permissions for the data intended to be displayed on the Enhanced Timeline.

Permission Sets: Review any permission sets assigned to the user that might grant additional object permissions.

Ensure Field-Level Security:

Confirm that field-level security settings permit the user to access the specific fields associated with the timeline data.

Check Sharing Settings:

Assess the organization's sharing rules and settings to ensure the user has the requisite access to the records in question.

References:

Salesforce Security Guide: For detailed information on configuring object permissions and ensuring proper access controls, consult the Salesforce Security Guide: Salesforce Security Guide

Conclusion:

Ensuring that users have the correct object permissions is crucial for accessing data on the Enhanced Timeline. By verifying and configuring these permissions appropriately, administrators can resolve visibility issues and enhance user experience during UAT.

Action Plan Templates in Salesforce Health Cloud are designed to support care coordination by automating the creation of dependent intervention tasks. These templates allow administrators to define a set of tasks and their dependencies, ensuring that tasks are completed in a specific sequence or based on predefined criteria.

How Action Plan Templates Work for Dependent Tasks:

Task Sequencing: Enables the creation of dependent tasks that are triggered when prior tasks are completed.

Reusable Templates: Action Plan Templates can be reused across different care plans, ensuring consistency in intervention management.

Flexibility in Task Configuration: Includes options to assign tasks to specific team members, define due dates, and set task dependencies.

Why Other Options Are Incorrect:

Intervention Templates: Focused on creating reusable intervention definitions but lack task dependency configuration.

Industry Template Library: Provides predefined templates for healthcare workflows but does not directly address task dependencies.

Care Plan Task Templates: Define standalone tasks but do not support task dependencies or automation.

References:

Action Plan Templates Documentation

Integrated Care Management Overview