Health-Cloud-Accredited-Professional Exam Dumps - Salesforce Health Cloud Accredited Professional Exam (WI25)

To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.

1. Timeline:

The Timeline component provides a chronological view of all interactions and events related to a patient. This includes appointments, communications, and care activities. By presenting this information in a consolidated timeline, agents gain a comprehensive understanding of the patient's history, enabling informed and personalized interactions.

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2. Member Plan FlexCard:

The Member Plan FlexCard displays essential details about a patient's insurance plan, such as coverage information, benefits, and eligibility. This readily accessible information allows agents to address patient inquiries regarding their insurance without navigating through multiple systems, thereby improving efficiency and service quality.

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3. Record Alerts:

Record Alerts notify agents of critical changes or important information related to a patient's record. These alerts can be configured to highlight updates such as changes in contact information, care plans, or new health concerns. By receiving timely alerts, agents can proactively address issues and provide up-to-date information to patients.

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Implementing these components ensures that call center agents have a holistic view of patient information, can promptly respond to changes, and access insurance details efficiently. This integrated approach enhances patient engagement, satisfaction, and overall care coordination.

References:

Health Cloud Contact Center Enhancements

Contact Center for Health Cloud

Implementing Utilization Management in Salesforce Health Cloud to handle prior authorizations involves customizing specific components to streamline the submission and tracking processes.

1. Integrate Using MuleSoft Direct for Electronic Prior Authorizations (ePA):

MuleSoft Direct for Health Cloud facilitates seamless integration between Electronic Health Record (EHR) systems and Health Cloud. This integration enables providers to electronically submit and track prior authorization requests, eliminating manual processes and reducing decision times. By leveraging electronic prior authorization (ePA), healthcare organizations can automate workflows, ensure timely approvals, and enhance patient care delivery.

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2. Customize the Service Request Object:

The Service Request object in Health Cloud serves as a central repository for managing various patient-related requests, including prior authorizations. Customizing this object allows organizations to align the authorization process with their specific business requirements. Enhancements may include adding custom fields to capture necessary clinical information, modifying page layouts for improved user experience, and implementing validation rules to ensure data accuracy. Such customizations facilitate efficient tracking and management of authorization requests, ensuring that all relevant information is readily accessible to care teams.

References:

Get Started with Health Cloud Utilization Management

Manage Authorization Requests in a Provider’s Office

Salesforce Health Cloud’s Intelligent Document Automation streamlines document management and integrates directly into workflows. Below are the key out-of-the-box capabilities leveraged with Intelligent Document Automation:

Record Type Association (A):

Automatically associates received documents with the appropriate record type, such as insurance claims, prescriptions, or referrals.

This ensures accurate categorization and alignment with organizational data models.

Automated Document Checklist Item Creation (C):

Automatically generates checklist items based on received documents, ensuring that follow-up tasks or reviews are created and assigned to appropriate users.

Barcode Scanning (E):

Supports barcode scanning to quickly identify and associate documents with the correct patient or case, improving operational efficiency and reducing errors.

Why Other Options Are Incorrect:

B (Document Rotation): Document rotation is not a built-in feature of Intelligent Document Automation in Health Cloud.

D (eFax Connection): eFax integration requires additional setup or third-party tools and is not an out-of-the-box Health Cloud feature.

References:

Intelligent Document Automation Overview

Salesforce Document Management Features

To modify the out-of-the-box Advanced Patient Card in Salesforce Health Cloud to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should follow these steps:

Clone the Parent Card (Option A):

Begin by cloning the existing parent FlexCard that represents the Advanced Patient Card. This allows you to create a customized version without altering the original component.

Cloning ensures that the new card retains the base functionality while providing the flexibility to add or modify features as required.

Create a DataRaptor to Extract Necessary Data (Option C):

Utilize OmniStudio's DataRaptor to define a data extraction process that retrieves the specific fields—Category, SubjectID, and Date—from the Clinical Alerts object.

Configure the DataRaptor to filter and return only active clinical alerts, ensuring that the card displays relevant information.

This step is crucial for sourcing the data that will be presented on the customized patient card.

Change the Child Card State to Show Active (Option E):

After cloning the parent card, modify the state of the child card to ensure it displays active clinical alerts.

This involves setting the appropriate conditions within the card's configuration to filter and present only active alerts, aligning with the requirement to display current clinical information.

By executing these steps, the developer customizes the Advanced Patient Card to effectively display the desired fields for active Clinical Alerts, enhancing the utility of the patient card for healthcare providers.

References:

Advanced Patient Card - Salesforce Help

OmniStudio for Health Cloud

When launching a patient portal with contact tracing functionality as part of a Health Cloud implementation, it's crucial to select a license that supports advanced sharing capabilities and customizable dashboards for external patient users. The Customer Community Plus for Health Cloud license is the most appropriate choice to meet these requirements.

Key Features of Customer Community Plus for Health Cloud:

Advanced Sharing: This license offers advanced sharing capabilities, allowing for more granular control over data access. This ensures that patients can securely access their health information while maintaining compliance with privacy regulations.

Customizable Dashboards: With this license, users have access to customizable dashboards, enabling the presentation of personalized health data, appointment schedules, and other relevant information in an intuitive and user-friendly interface.

Enhanced Permissions: Customer Community Plus provides enhanced permissions compared to the standard Customer Community license, including the ability for users to manage their own records and collaborate more effectively with healthcare providers.

Considerations:

User Access Requirements: Assess the specific needs of your patient users, including the types of data they need to access and the level of interaction required within the portal. Customer Community Plus supports more complex use cases involving data sharing and collaboration.

Compliance and Security: Ensure that the chosen license aligns with healthcare compliance standards, such as HIPAA, to protect patient information. The advanced sharing and security features of Customer Community Plus support adherence to these regulations.

References:

Experience Cloud for Health Cloud FAQ: This Salesforce Help article provides detailed information about the capabilities and features of Experience Cloud licenses tailored for Health Cloud, including advanced sharing and dashboard customization.

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Editions & Pricing - Health Cloud: This Salesforce pricing page outlines the different Health Cloud editions and their features, helping to determine the most suitable license for your needs.

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By selecting the Customer Community Plus for Health Cloud license, Bloomington Caregivers can provide their external patient users with a robust and secure portal experience, featuring advanced data sharing and customizable dashboards that enhance patient engagement and satisfaction.