IIA-CIA-Part3-3P Exam Dumps - CIA Exam Part Three: Business Knowledge for Internal Auditing

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Question # 25

Which of the following are typical responsibilities for operational management within a risk management program?

1) Implementing corrective actions to address process deficiencies.

2) Identifying shifts in the organization's risk management environment.

3)( Providing guidance and training on risk management processes.

4) Assessing the impact of mitigation strategies and activities.

1 and 2 only

1 and 4 only

2 and 3 only

3 and 4 only

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Question # 26

While auditing an organization's customer call center, an internal auditor notices that key performance indicators show a positive trend despite the fact that there have been increasing customer complaints over the same period Which of the following audit recommendations would most likely correct the cause of this inconsistency?

Review the the call center script used by customer service agents to interact with callers and update the script rf necessary

De-emphasize the importance of call center employees completing a certain number of calls per hour

Retrain call center staff on area processes and common technical issues that they will Likely be asked to resolve

Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily

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Question # 27

Which of the following situations best applies to an organization that uses a project rather man a process to accomplish its business activities?

A clothing company designs makes and sells a new item.

A commercial constructor company is hired to build a warehouse.

A city department sets up a new firefighter training program.

A manufacturing organization acquires component parts from a contracted vendor

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Question # 28

All of the following are true with regard to the first-in, first-out inventory valuation method except:

It values inventory close to current replacement cost.

It generates the highest profit when prices are rising.

It approximates the physical flow of goods.

It minimizes current-period income taxes.

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Question # 29

Which mindset promotes the most comprehensive risk management strategy?

Increase shareholder value.

Maximize market share.

Improve operational efficiency.

Mitigate losses.

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Question # 30

For employees, the primary value of implementing job enrichment is which of the following?

Validation of the achievement of their goals and objectives.

Increased knowledge through the performance of additional tasks.

Support for personal growth and a meaningful work experience.

An increased opportunity to manage better the work done by their subordinates.

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Question # 31

According to IIA guidance, which of the following statements is true with regard to workstation computers that access company information stored on the network?

individual workstation computer controls are not as important as companywide server controls.

Particular attention should be paid to housing workstations away from environmental hazards.

Cybersecurity issues can be controlled at an enterprise level making workstation level controls

redundant

With security risks near an all-time high workstations should not be connected to the company network

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Question # 32

Which of the following statements is true regarding the roles and responsibilities associated with a corporate social responsibility (CSR) program?

The board has overall responsibility for the internal control processes associated with the CSR program.

Management has overall responsibility for the effectiveness of governance, risk management, and internal control processes associated with the CSR program.

The internal audit activity is responsible for ensuring that CSR principles are integrated into the

organization's policies and procedures.

Every employee has a responsibility for ensuring the success of the organization's CSR objectives.

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