ITIL-4-Specialist-High-velocity-IT Exam Dumps - ITIL 4 Specialist: High-velocity IT Exam

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Which TWO are possible sources of demand for a value stream to restore a live service?

1. Someone is unable to log into their user account for the service

2. A monitoring tool detects a service failure

3. The service desk calls a user to provide a status update for an incident

4. A user provides feedback to the incident manager when an incident is closed

Which statement about employee surveys is CORRECT?

How can an organization facilitate positive outcomes and experiences throughout the customer journey?

Which statement about the onboarding of services is CORRECT?

Which is a valid description of the priorities when using agile development methods?

An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.

Which approach should the organization follow when creating a value stream to support the new service?

After completing an online training course, the employees of an organization are better equipped to utilize digital systems.

Which mid-level goal is supported by this training?