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A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?
An employee has some concerns at work but does not share this information with others because they fear that this
would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?
Which activity does a service provider carry out as part of the "explore step of the customer journey"?