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L3M4 Exam Dumps - Team Dynamics and Change

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Question # 9

The letters ‘BPR’ stand for:

A.

Business Project Re-engineering

B.

Business Process Re-engineering

C.

Business Procurement Re-engineering

D.

Business People Re-training

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Question # 10

As part of a long term contract, a buyer may wish to use separate service level agreements (SLAs). If the targets are not met, which of the following options would compensate the purchaser?

A.

Service guarantees

B.

Service standards

C.

Service schedules

D.

Service credits

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Question # 11

The potential benefits of a cross-functional team are just that – potential. None is guaranteed. How-ever, some benefits seem more likely than others. Which one of the following suggested benefits is least likely to automatically follow from the creation of an effective cross-functional team?

A.

Reduced stock levels

B.

Motivation

C.

Improved communication

D.

Sharing knowledge

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Question # 12

The Grain Building Limited company contracts with many smaller suppliers on projects where agents can create uncertain working conditions, including changes to the scope of work, start times and late changes. The work is often affected by the weather, shortages of parts, or client indecision. To mitigate this, Grain Building Limited contracts with known and reliable suppliers on the basis of the cost-plus pricing model.

Which is the correct meaning of the term "cost-plus"?

A.

Costs plus taxes and profit

B.

Costs plus agreed profit

C.

Costs plus delivery and profit

D.

Costs plus overheads, profits, and taxes

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Question # 13

In the Kubler-Ross Change Curve, which of these comes second?

A.

Shock

B.

Integration

C.

Denial

D.

Depression

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Question # 14

Which of the following could be sent to suppliers under the heading of a 'performance specification'?

    A set of required quality levels

    A set of engineering drawings

    A set of required safety levels and controls

    A sample of the product

A.

1 and 2 only

B.

2 and 4 only

C.

1 and 3 only

D.

2 and 3 only

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Question # 15

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.

A.

Quality circle

B.

Quality control group

C.

Trade union

D.

Quality initiative

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Question # 16

A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.

Select one which best replaces xxxx.

A.

Cross-stitch

B.

Cross-organisational

C.

Cross-functional

D.

Cross-training

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