MB-230 Exam Dumps - Microsoft Dynamics 365 for Customer Service

Go to page:

Question # 49

You are a customer service representative working with cases in Dynamics 365 for Customer Service.

You need to manage multiple lists of cases.

Which actions should you perform? To answer, select the appropriate configuration in the answer area.

NOTE: Each correct selection is worth one point.

Full Access

Question # 50

You need to configure the system to notify managers about unhappy patients.

What should you do?

Configure Omnichannel Insights.

Set a routing rule for escalations.

Change the value of the Monitor real-time customer sentiment option to Yes.

Full Access

Go to page:

Hot Exams