MB-280 Exam Dumps - Microsoft Dynamics 365 Customer Experience Analyst

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Question # 17

You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flora. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

In the Record types of the timeline settings, uncheck the Notes option.

In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.

In the Record types of the timeline settings, uncheck the Posts option.

In the Record types of the timeline settings, uncheck the Activities option.

In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.

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Question # 18

DRAG DROP

The sales team wants to see a timeline of related activities and notes on a custom Dynamics 365 Sales form.

You need to add a timeline control to the form,

Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

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Question # 19

A bakery uses Dynamics 365 Sales. All loaves of bread sold at the bakery are priced the same. Special bread flavors are developed regularly.

You need to add a new flavor to the product catalog.

What should you do for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Answer:

Explanation:

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Scenario 1: Adding a New Flavor to the Product Catalog

The bakery develops new bread flavors regularly, and these flavors are variations of an existing product (bread).

In Dynamics 365, product properties are used to define characteristics or options of a product, such as flavors, sizes, or colors. Since the bread flavors are variations, they can be treated as product properties rather than separate products.

By creating a product property, you can add new flavors as options under the existing bread product, allowing flexibility without altering the core product structure.

[Reference: Microsoft Documentation - Define Product Properties in Dynamics 365, Steps to Create a Product Property:, Go to Sales > Product Catalog > Products., Open the existing product (bread) and navigate to Product Properties., Add a new property (flavor) and define the possible values (e.g., new flavors)., Save and publish the product with the updated properties., Scenario 2: Changing an Order to a New Bread Flavor in an Opportunity, When a customer wants to change their order to a new flavor within an existing opportunity, the selected product in the opportunity can be updated to reflect the new flavor., Since flavors are configured as product properties, you can select the specific flavor for the opportunity product directly without needing to recreate or delete the product from the opportunity., This approach leverages product properties, ensuring that the change is streamlined and does not require re-adding or modifying the core product., Reference: Microsoft Documentation - Configure Products in Opportunities in Dynamics 365, Steps to Select a New Flavor in the Opportunity Product:, Open the specific opportunity record in Dynamics 365., Navigate to the product line items and select the bread product., In the product properties, update the flavor to the new option as required., Save the changes to ensure the opportunity reflects the new flavor selection., These actions allow the bakery to manage new flavors flexibly within their product catalog and seamlessly adjust opportunities to accommodate flavor changes, enhancing customer satisfaction and operational efficiency., , ]

Question # 20

You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

Add a page for the Onboard new pet table to the Sales Professional app.

Add columns from the stable to the Active Onboard new pet view.

Add columns from the Pet table to the All Onboard new pet view.

Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

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Question # 21

Your sales team lacks important information on the Opportunity Close form.

You need to update the form.

Which out-of-the-box role must you have?

Global administrator

System administrator

Sales manager

System customizer

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Question # 22

A company's IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.

The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.

You need to clean and transform the data in Customer Insights - Data to be ready for unification.

Solution: Transform the first row to be used as headers, remove rows that contain null values, and name the query. Select Next and your data is now ready for unification.

Does this meet the goal?

Yes

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Question # 23

HOTSPOT

You are a Dynamics 365 Sales administrator. You set the fiscal year to begin in January.

A sales manager needs a monthly forecast for the next three years that starts in August of the next year.

You need to configure the forecast using the fewest number of forecasts.

How should you configure each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Question # 24

You are a Dynamics 365 Sales administrator. You configure a forecast template that uses the Forecast category as a starting point for a layout for the sales team. The sales manager wants the value of the Lost column to come from the Total Detail Amount instead of the default value because the revenue is always driven by the items. You need to make the change. What should you do?

Edit the existing forecast and update the Amount column in the layout.

Edit the existing forecast, remove the Lost column, and add a new calculated column.

Create a new forecast and update the Amount column in the layout.

Create a new forecast, remove the Lost column, and add a new calculated column.

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