A company wants to capture the sentiment of messages to allow its customer service representatives to focus on only the negative messages. Sentiment refers to the general attitude of the author towards a subject and can be________________
A telecom company is interested in improving customer engagement on social media. However, there are hundreds of relevant messages posted every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages. What do you need to analyze the incoming messages?
For an Adaptive Model to react quickly to changes in customer behavior, the