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PEGAPCDC87V1 Exam Dumps - Certified Pega Decisioning Consultant (PCDC) 87V1

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Question # 9

A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.

Put the steps in the correct order to implement this task.

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Question # 10

U+ Bank has recently implemented a cross-sell on the web microjourney and is satisfied with the results. The bank now wants these Next-Best-Action recommendations to be delivered via outbound communication channels. Select two outbound channels that U+ bank can use to deliver Next-Best-Action recommendations. (Choose Two).

A.

Mobile application

B.

Google

C.

SMS

D.

Email

E.

Contact Center

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Question # 11

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days

Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

A.

Paul rejected other credit card offers twice on the web channel and once in contact center

B.

Paul rejected the Reward card offer once on the web channel

C.

Paul rejected the Reward card offer once in contact center

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Question # 12

Which statement best describes the goal of Next-Best-Action?

A.

Balance customer needs with business objectives

B.

Ensure that every customer receives the same action

C.

Ensure that the customer is always given a desirable offer

D.

Provide insight into business processes

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Question # 13

Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

How do you configure the engagement policies to implement this requirement?

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Question # 14

U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel. The bank would like to promote the same offers in email. Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)

A.

Setup real-time container triggers to communicate with the email server

B.

Configure the arbitration to boost prioritization of actions meant for email

C.

Define the primary schedule

D.

Create a separate issue and group business structure in the taxonomy that is specific to email actions

E.

Ensure that the email channel is enabled

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Question # 15

U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.

Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.

What is the most efficient way to meet this requirement?

A.

Add a new Send shape in all the action flows.

B.

Set up a secondary schedule.

C.

Bypass action flow processing.

D.

Update the Send shape with Finalization.

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Question # 16

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

According to the decision strategy, what is the output of component in the blank space highlighted in red?

A.

Nike, Adidas, Puma, Reebok

B.

Reebok, Puma, Adidas, Nike

C.

Reebok

D.

Nike

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