PEGAPCDC87V1 Exam Dumps - Certified Pega Decisioning Consultant (PCDC) 87V1

To present a free 2GB data offer when customers contact the call center for mobile number portability, you should configure context weighting in Pega Customer Decision Hub. Context weighting allows you to prioritize actions based on the specific context of the interaction, such as the reason for the call. By setting a higher weight for the free data offer in the context of mobile number portability, you can ensure this offer is prioritized when relevant.

To estimate the business value created by the subsequent next-best-action run using the selected configuration, you should run a simulation using Pega Scenario Planner. This tool allows you to project the potential business impact and value of different next-best-action scenarios, providing insights into the expected outcomes based on the configured strategies.

ï‚· Understanding Engagement Policies: Pega Customer Decision Hub uses engagement policies like eligibility, applicability, and suitability to determine if an action should be presented to a customer.

ï‚· Eligibility Criteria: These criteria define whether a customer qualifies for an action.

ï‚· Bank's Requirement: U+ Bank wants to avoid offering a mortgage refinance option to customers who have less than 5% left on their loan.

 Best Fit: The eligibility policy best suits this requirement as it allows the bank to set specific criteria (loan balance percentage) to exclude certain customers from receiving the offer​​.

To prevent offer overexposure, the appropriate suppression rule is to suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days. This ensures that once a customer interacts with any mortgage offer three times within a 10-day period, they will not see any mortgage offers for the next 10 days. This rule helps in maintaining a good customer experience by avoiding overexposure.

In Pega Customer Decision Hub, the Next-Best-Action is re-evaluated in a call-center context when:

The service representative completes a task: Completing a task can change the context or status of the interaction, triggering a re-evaluation of the next best action to ensure the recommendations are still relevant.

A customer responds to an offer: Customer responses provide new information that can influence subsequent recommendations. A positive or negative response to an offer can change the customer's engagement status and preferences.

A customer changes the call context: Changes in the context of the call, such as switching topics or expressing new concerns, can prompt a re-evaluation to provide the most appropriate next actions based on the updated context.

Designing Reusable Action Flows:

When creating an action flow intended for reuse, it's important to configure it with specific treatments.

The Specify Treatment option allows the flow to dynamically apply the appropriate treatment based on the action context.

This approach ensures consistency and flexibility, making it easier to manage and update the flows.

Decision Table Results: In Pega, the standard property that holds the result of a decision table evaluation is pxOutcome.

Property Usage: This property can be used to reference the result of the decision table within a decision strategy.

References: This usage of pxOutcome is consistent with Pega's approach to handling results from decision tables and mapping these results into strategies .