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Salesforce-Communications-Cloud Exam Dumps - Salesforce Communications Cloud Accredited Professional (AP) Exam

Question # 4

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A.

Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

B.

Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

C.

Introduce customer data management system as a part of digital transformation to keep customer data up to date

D.

Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

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Question # 5

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

•Product must be grouped during decomposition in order to send products to the billing system based on location

•After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

A.

Split the order into multiple order and group order items based on the service location

B.

Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C.

Use the CPQ multisite feature and group the service locations and create orders for each group

D.

After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

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Question # 6

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B.

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C.

Accommodate the feature since otherwise business representative will not accept the iteration results.

D.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

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Question # 7

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A.

Configure the cardinality Min as 0, Max 1 and default as 1.

B.

Configure the cardinality Min as 1, Max 1 and default as 1

C.

Add an Auto Add rule to include product A with bundle B

D.

Add a Recommendation rule for Product A when bundle B is added

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Question # 8

UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service

What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A.

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

B.

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

C.

Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

D.

Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

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Question # 9

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B.

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

C.

Configure a Callout Orchestration item using the enhanced system interface

D.

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

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Question # 10

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.

Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A.

Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

B.

Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

C.

Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

D.

Create an orchestration plan and define a scenario for each top product offer

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Question # 11

ABC cloud currently using communication cloud’s order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud’s architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A.

Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

B.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

C.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

D.

Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

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Question # 12

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

A.

Use Cart Based APIs

B.

Use Digital Commerce APIs

C.

Use CPQAppHandler Methods

D.

Use EPC APIs

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Question # 13

ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.

Which application suits supports this scnerio?

A.

Enterprise sales management

B.

Subscriber lifecycle management

C.

Advertising sales management

D.

Multiple subscription management

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Question # 14

What are the 3 keys inputs used by order management to determine the output of MACD order.

A.

Order and order item details

B.

Quote and quote line items records

C.

Fulfillment request and fulfillment request line records

D.

Assets and inventory item records

E.

Commercial and technical product configurations

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Question # 15

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A.

The product services sold can undergo future attribute changes

B.

The Product sold is a device accessory such as phone case

C.

The product/service sold is high volume, one time billing event, such as a pay per view

D.

The product services sold will have child features added in the future

E.

The product Service sold has a recurring charge

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Question # 16

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

•They often need to refer back to their documents for routine customer requests

•They are able to handle the majority of customer request themselves despite of current challenges

•Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?

A.

Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

B.

Leverage the CPQ cart for all cases minimize the implementation effort

C.

Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

D.

Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

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Question # 17

UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A.

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global

B.

Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

C.

Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item

D.

Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.

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Question # 18

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A.

Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B.

Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C.

UX experience is the most important. Fully design and validate the UX before designing the integration step

D.

Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

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Question # 19

A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A.

Add the delivery zip code customer field as a header in the pricing calculation matrix

B.

Configure the tax rate in the price plan and it will be added automatically when added to the cart.

C.

Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

D.

Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

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Question # 20

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.

What are the two preparatory steps that a consultant should take to ensure the stability in production?

A.

Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

B.

Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

C.

Ensure platform events mode is enabled

D.

Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

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Question # 21

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A.

By automatically balancing order processing tasks across multiple orchestration items

B.

By automatically balancing order processing tasks across multiple orchestration queues

C.

By automatically queuing the fulfillment request to retry according to predefined retry policy.

D.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

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Question # 22

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A.

Discounts.

B.

Adjustment using Context rules

C.

Promotions

D.

Customizations using CPQ Hooks

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Question # 23

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog

What are the three options should consultant configure to meet this requirement

A.

Fields

B.

Calculation Matrix

C.

Price lists

D.

Attribute

E.

Pricing plan

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