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Service-Cloud-Consultant Exam Dumps - Salesforce Certified Service cloud consultant (SU24)

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Question # 49

Cloud Kicks is changing its case management system to Salesforce. All active accounts,

contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.

Which approach should a consultant use for data migration?

A.

Prepare, Plan, Test, Validate, Execute

B.

Plan, Prepare, Execute, Test, Validate

C.

Plan, Prepare, Test, Execute, Validate

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Question # 50

Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.

Following best practices, how should a consultant deploy these permission sets to production?

A.

Use a change set.

B.

Re-create them manually.

C.

Use Salesforce Workbench.

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Question # 51

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

A.

Configure a Case list view filtered by My Cases.

B.

Configure a Case related list on the Product page layout.

C.

Configure a Case list view filtered by My Case Teams.

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Question # 52

Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same

customer contacts. UC wants to ensure that its Salesforce instance has clean data.

Which best practice should a consultant recommend?

A.

Deduplicate the data before importing into Salesforce.

B.

Import the records and create a Flow to change the data type.

C.

Import the records and use Duplicate Management.

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Question # 53

Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred.

What should a consultant consider when moving these images into Salesforce Knowledge?

A.

Add images to an HTML file.

B.

Ensure each image is less than 25 MB.

C.

Change all images to JPEG files.

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