Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
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Question # 19
Which discussion point helps up sell a customer?
A.
Focus on what the customer already has covered on the network.
B.
Discuss changes in the network and identify any uncovered additions to the network.
C.
Focus on how much it will cost the customer.
D.
Discuss your prior ties and why you need the sale.
A discussion point that helps up sell a customer is to discuss changes in the network and identify any uncovered additions to the network. This discussion point can help us understand the customer’s current situation, needs, and challenges, as well as uncover any gaps or opportunities for improvement. By discussing changes in the network, we can show our interest and curiosity in the customer’s business, as well as demonstrate our expertise and credibility in providing solutions. By identifying any uncovered additions to the network, we can highlight the risks and costs of not having adequate protection or support for those additions, as well as propose relevant products or services that can address those issues. This discussion point can help us create value for the customer, as well as differentiate our offering from competitors.
Question # 20
What does a renewal proposal contract outline?
A.
detailed information about the resources that will support the implementation
B.
the customer's current needs, challenges, and goals
C.
the updated terms, services, and pricing options
D.
guarantee that the customer will participate in an advocacy blog post