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700-805 Exam Dumps - Cisco Renewals Manager (700-805 CRM)

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Question # 17

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

A.

validate the customer's business needs

B.

focus on benefits

C.

lock in revenue streams through co-termination

D.

explore up sell opportunities

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Question # 18

Which statement best describes an Accelerator?

A.

An on-call service for customer support

B.

A one-on-one deep dive on network issues

C.

A one-on-one coaching engagement covering specific use cases

D.

A hosted one-to-many educational webinar with live expert Q and A

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Question # 19

Which discussion point helps up sell a customer?

A.

Focus on what the customer already has covered on the network.

B.

Discuss changes in the network and identify any uncovered additions to the network.

C.

Focus on how much it will cost the customer.

D.

Discuss your prior ties and why you need the sale.

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Question # 20

What does a renewal proposal contract outline?

A.

detailed information about the resources that will support the implementation

B.

the customer's current needs, challenges, and goals

C.

the updated terms, services, and pricing options

D.

guarantee that the customer will participate in an advocacy blog post

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Question # 21

What does the Customer Experience Lifecycle approach enable partners to do?

A.

eliminate all problems

B.

deliver customer business outcomes

C.

provide technical support

D.

guarantee an upsell

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Question # 22

Which task should a Renewals Manager perform during the Prospect phase?

A.

Risk Assessment

B.

Risk Mitigation

C.

Review new opportunities

D.

Terms negotiation

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Question # 23

What are the steps to develop a renewal quote?

A.

Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.

B.

Ask the customer for renewal data, evaluate new requirements, and quote new services.

C.

Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.

D.

Position the new technology, create a quote, and order the quote.

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Question # 24

Which statement best describes an Ask the Expert session?

A.

A pre-recorded webinar from an expert

B.

A hosted educational webinar with live expert Q and A

C.

A 24-7 phone line providing expert advice

D.

A one on one coaching engagement covering specific use cases

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