Which value should a customer expect from purchasing Success Tracks?
24/7 onsite resource for troubleshooting
access to information about competitors
discounts on additional licenses
expert guidance and dedicated support
What is the future state goal of licensing at Cisco?
Smart License
Standby License
Classic PAK
Right to use
Smart License is the future state goal of licensing at Cisco, which aims to:
Simplify and streamline license management across Cisco products and solutions
Provide customers with a flexible and transparent way to consume Cisco software
Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager)
Reduce operational costs and complexity for customers and partners
References:Â 3: Cisco Smart Licensing - Cisco
What is the Customer Success Plan?
document capturing a comprehensive view of all customer health scores
living repository that gathers key information, action plan, health measurement and KPIs into one actionable document
tool for reporting TAC cases to management
internal-only document that captures all account activities
What is the goal of licensing at Cisco? (Choose the best answer.)
What is the Cisco Services Partner Program (CSPP) objective?
maximizes Cisco's profits by requiring partners to sell only Cisco-branded services
allows the partner to focus on recurring revenue while earning performance-based incentives
C eliminates all barriers throughout the customer lifecycle
trains partners to develop and sell their own independent services without any backing from Cisco
