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C_C4H51_2405 Exam Dumps - SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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Question # 9

Which object can be used in workflow definition and assigned to organizational structures?

A.

Employee

B.

Business user

C.

Business role

D.

Job definition

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Question # 10

What do you need to create accounts?

Note: There are 2correct answers to this question.

A.

Access rights

B.

Assignment to an organizational unit

C.

User ID

D.

Business role

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Question # 11

Which actions are prerequisites to implement registered products? Note: There are 2correct answers to this question.

A.

Activate status schema for functional locations

B.

Create customer records

C.

Activate registered products in scoping

D.

Create an installed base

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Question # 12

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Data Workbench

B.

Workflow rules

C.

Mass Change Account Data

D.

Manual migration

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Question # 13

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Activate Service Contract Management in scoping

B.

Activate Create Contracts in the Detail view

C.

Use fine-tuning to manage the numeric range for contracts

D.

Use fine-tuning to activate Service Contract Management

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Question # 14

Which options can be used to control the access rights of a user? Note: There are 2correct answers to this question.

A.

Create territory hierarchy levels

B.

Remove the personal data from the business user

C.

Assign employee to an organizational unit

D.

Assign restriction rules

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Question # 15

Which settings can you control for the email channel setup? Note: There are 3correct answers to this question.

A.

Ticket type

B.

Channel direction

C.

Notification type

D.

Mashup service

E.

Channel type

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Question # 16

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A.

Ticket routing rules

B.

Realignment runs

C.

Maintenance plan

D.

Activity planner

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