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C_C4H51_2405 Exam Dumps - SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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Question # 4

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A.

Account

B.

Product

C.

Account hierarchy

D.

Employee

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Question # 5

How can you upload data to a cloud data source? Note: There are 2correct answers to this question.

A.

Using a Web service

B.

Scheduled upload using a CSV file

C.

Manual upload using a CSV file

D.

Maintain an HTML mashup

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Question # 6

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Routing rules can be applied to warranties.

B.

The agent is prompted to upsell a warranty to the customer.

C.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

D.

The system can be set up so that certain incident categories are not covered.

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Question # 7

Which service objects can you display on an installed base? Note: There are 2correct answers to this question.

A.

Maintenance plan

B.

Ticket

C.

Warranty

D.

Contract

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Question # 8

Which elements can be used to restrict access to views? Note: There are 2correct answers to this question.

A.

Business roles

B.

Territories

C.

Validation rules

D.

Code list restrictions

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