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C_C4H51_2405 Exam Dumps - SAP Certified Associate - Implementation Consultant - SAP Service Cloud

Question # 4

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A.

Account

B.

Product

C.

Account hierarchy

D.

Employee

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Question # 5

How can you upload data to a cloud data source? Note: There are 2correct answers to this question.

A.

Using a Web service

B.

Scheduled upload using a CSV file

C.

Manual upload using a CSV file

D.

Maintain an HTML mashup

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Question # 6

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Routing rules can be applied to warranties.

B.

The agent is prompted to upsell a warranty to the customer.

C.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

D.

The system can be set up so that certain incident categories are not covered.

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Question # 7

Which service objects can you display on an installed base? Note: There are 2correct answers to this question.

A.

Maintenance plan

B.

Ticket

C.

Warranty

D.

Contract

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Question # 8

Which elements can be used to restrict access to views? Note: There are 2correct answers to this question.

A.

Business roles

B.

Territories

C.

Validation rules

D.

Code list restrictions

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Question # 9

Which object can be used in workflow definition and assigned to organizational structures?

A.

Employee

B.

Business user

C.

Business role

D.

Job definition

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Question # 10

What do you need to create accounts?

Note: There are 2correct answers to this question.

A.

Access rights

B.

Assignment to an organizational unit

C.

User ID

D.

Business role

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Question # 11

Which actions are prerequisites to implement registered products? Note: There are 2correct answers to this question.

A.

Activate status schema for functional locations

B.

Create customer records

C.

Activate registered products in scoping

D.

Create an installed base

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Question # 12

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Data Workbench

B.

Workflow rules

C.

Mass Change Account Data

D.

Manual migration

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Question # 13

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Activate Service Contract Management in scoping

B.

Activate Create Contracts in the Detail view

C.

Use fine-tuning to manage the numeric range for contracts

D.

Use fine-tuning to activate Service Contract Management

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Question # 14

Which options can be used to control the access rights of a user? Note: There are 2correct answers to this question.

A.

Create territory hierarchy levels

B.

Remove the personal data from the business user

C.

Assign employee to an organizational unit

D.

Assign restriction rules

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Question # 15

Which settings can you control for the email channel setup? Note: There are 3correct answers to this question.

A.

Ticket type

B.

Channel direction

C.

Notification type

D.

Mashup service

E.

Channel type

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Question # 16

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A.

Ticket routing rules

B.

Realignment runs

C.

Maintenance plan

D.

Activity planner

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Question # 17

Which of the following features can you use with the adaptation tool? Note: There are 2correct answers to this question.

A.

Change field label

B.

Add a new field

C.

Create a new URL mashup

D.

Add a new UI Switch logic

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Question # 18

Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.

A.

Business role

B.

Territories

C.

Measurement and reading

D.

Employee

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Question # 19

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2correct answers to this question.

A.

Determination of involved parties

B.

SLA Determination

C.

Party roles

D.

Delegation rules

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Question # 20

What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2correct answers to this question.

A.

Data can be loaded or changed only once.

B.

You'll need to create an initial file based on predefined fields.

C.

You'll need to cleanse the legacy data.

D.

The migration run requires an approval from SAP Cloud Support.

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Question # 21

Which actions can you take to control custom fields and their values? Note: There are 2correct answers to this question.

A.

Use restriction rules

B.

Create a code list restriction

C.

Grant access to extension fields for business roles

D.

Grant access to extension fields for business users

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Question # 22

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

A.

IDoc

B.

OData

C.

RFC

D.

SOAP

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Question # 23

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A.

Countries, scoping, activating dashboard designer

B.

Countries, scoping, live activity configuration

C.

Countries, business processes, integrations

D.

Countries, business processes, business users

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Question # 24

Which of the following can you use to explore released APIs?

A.

SAP Application Interface Framework

B.

SAP Business Accelerator Hub

C.

SAP Integration Suite

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