CFM Exam Dumps - Certified Facility Manager

The project charter is the first step in initiating any office relocation project. It serves as the formal authorization that outlines:

Project scope – Defines what is included/excluded.

Objectives – Establishes the purpose and expected outcomes.

Key stakeholders – Identifies project sponsors, decision-makers, and involved teams.

Preliminary timeline and budget – Provides a high-level cost estimate and schedule.

Without a project charter, there is no official approval or framework for developing the program, securing budgets, or signing new leases​.

The Facility Condition Index (FCI) is a key metric for assessing facility health, calculated as:

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Deferred maintenance costs (D) directly increase FCI and indicate poor facility conditions.

Utility distribution (A) and building openings (C) are secondary factors.

Real estate value (B) does not directly impact FCI, as FCI focuses on physical condition, not market value.

A higher FCI signals greater maintenance backlog, impacting operational planning and funding decisions​.

According to Frederick Herzberg’s Two-Factor Theory, job enrichment is the most effective way to increase job satisfaction. This strategy involves:

Providing employees with meaningful work and decision-making responsibilities.

Allowing autonomy, skill variety, and opportunities for personal growth.

Why the other options are incorrect:

(A) Job simplification reduces task complexity but may lead to dissatisfaction.

(C) Job rotation increases skill variety but does not necessarily improve satisfaction.

(D) Job enlargement expands duties but may not enhance motivation​.

Load shedding (C) is the primary function of a BAS that supports energy management by reducing electrical demand during peak periods.

How does it work?

BAS automatically adjusts or turns off non-essential loads to avoid high peak charges.

Reduces strain on the grid and lowers operating costs.

Why not other options?

(A) Thermal coupling deals with heat transfer, not peak demand control.

(B) Capacity management optimizes energy use but does not actively reduce peak loads.

(D) Cycle management refers to operational sequences, not energy reduction.

A meeting with managers and executives ensures direct communication, immediate clarification, and a structured discussion of concerns. The best approach:

Face-to-face interaction allows for addressing concerns and explaining the rationale.

Managers can ask questions and provide feedback on the impact.

Why the other options are incorrect:

(B) A written statement may lack engagement and clarity.

(C) Meeting only with executives excludes key decision-makers at the management level.

(D) An email is too impersonal for a significant change affecting employees.

Effective workplace communication ensures smooth transitions and employee buy-in​.

Six Sigma is a widely recognized industry-standard quality program that focuses on:

Reducing defects and inefficiencies.

Improving process control and consistency.

Enhancing customer satisfaction through data-driven decision-making.

Why the other options are incorrect:

(A) CMMS Reports track maintenance tasks but are not a formal quality program.

(B) Facility benchmarks provide performance comparisons but do not define a structured quality program.

(D) Certified Maintenance and Reliability Reports focus on equipment reliability, not overall quality improvement​.

Capital appreciation is a primary reason to invest in real estate, as property values tend to increase over time due to:

Market demand and location benefits.

Inflation and economic growth.

Improvements and development projects that enhance property value.

Why the other options are incorrect:

(A) Sales tax advantages are not a primary investment driver.

(C) Irregular returns introduce uncertainty, which is not a strategic reason for investment.

(D) Capital depreciation occurs due to asset wear and tear but does not justify investment​.

Work request prioritization in facility management should focus on:

Criticality – The impact on operations and safety if the issue is not addressed.

Safety – The risk level to occupants and property.

Complexity – The effort and resources required to complete the request.

Prioritizing critical and safety-related tasks ensures that high-risk issues are addressed first, minimizing downtime and liability. Cost (Options A, C, D) is a secondary factor, as urgent safety issues must be resolved regardless of cost​.