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CFM Exam Dumps - Certified Facility Manager

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Question # 17

You are the Facility Manager leading a project to integrate two office groups. You will need a unifying message that guides your communications and decision-making when working with a variety of consultants, senior management, and the affected groups. What is your unifying message?

A.

How the project benefits and contributes to the success of the organization.

B.

The needs of the executives who own the project and how they want things done.

C.

How long the project is expected to take, what it will cost, and key parties involved.

D.

Who will be impacted by the project and how their work lives will be improved.

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Question # 18

After a disaster, the facility manager must strive for effective and efficient use of response resources. What item should be included in the emergency response plan to simplify this effort?

A.

Contact information for police, fire, and hospital personnel

B.

A prioritized list of critical facilities and systems

C.

A personnel recall list

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Question # 19

What is the first step to successful outsourcing?

A.

Negotiating terms.

B.

Planning the initiatives.

C.

Selecting providers.

D.

Analyzing cost/performance.

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Question # 20

A facility manager is responsible for this year's renovation projects. The Vice President has indicated that it is critical to develop and adhere to space and furniture standards while meeting corporate needs within budget. One of the most important projects is the renovation of four floors of a building which will house the Finance and Sales and Marketing Departments. In meeting with the management of each department, a list of needs that they expect in the renovations has been compiled. Some of the needs are easily met within corporate standards, while other needs would require unique solutions. The facility manager has been able to meet most needs of both departments and has also explained to the management of each department why all needs cannot be met.

A week after both departments move, the Vice President calls the facility manager and states employees in Sales and Marketing and Finance have indicated that they are dissatisfied with their space and that the facility manager was not responsive to their needs.

How should the facility manager verify that the groups are dissatisfied and rectify the situation?

A.

Review all the materials received on the project to verify space was built per the scope of work.

B.

Do a formal review of the project including various staff levels to get an understanding of the complaints and create an action plan to resolve them.

C.

Have some water cooler discussions to gather information about the negative comments and make adjustments accordingly.

D.

Do nothing, move on to the next project, and make an effort to avoid the problem in the future.

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Question # 21

After reviewing the lighting of some office areas, a facility manager decides to re-lamp the area. What business and environmental stewardship reasons should the decision primarily be based on?

A.

Re-lamping can save energy costs and reduce the cost of lamp maintenance.

B.

Re-lamping can reduce energy consumption, reduce costs, and improve occupant health.

C.

Re-lamping can improve the look and the feel of the facility.

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Question # 22

What are the three parts of a security program?

A.

Law enforcement, physical devices, and procedures

B.

Law enforcement, personnel, and physical devices

C.

Procedures, physical devices, and executive management engagement

D.

Personnel, physical devices, and procedures

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Question # 23

What is the information gained from a risk assessment, business impact analysis, and a resource needs assessment used for?

A.

Business workflow plans.

B.

Property inspection and insurance assessments.

C.

Continuity and recovery plans.

D.

Risk management analyses.

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Question # 24

You manage a design-build project to renovate a new office space, including infrastructure upgrades. At the 60% design phase, the design-build contractor’s project estimate is over budget and contingency. What should be done first to address the issue?

A.

Investigate delaying a portion of the project until additional funding is available.

B.

Pursue a change order from the project sponsor for the difference.

C.

Remove the infrastructure upgrade items from the project scope.

D.

Investigate the reasons for being over budget.

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