CGEIT Exam Dumps - Certified in the Governance of Enterprise IT Exam

According to the ISACA paper on IT Governance Reporting1, the most important information to include in IT governance reporting to the board of directors is the critical risks that IT faces or poses to the enterprise. Critical risks are those that have a high likelihood and impact, and that could threaten the achievement of the enterprise’s strategy, objectives and goals. Critical risks could include cyberattacks, data breaches, regulatory compliance violations, IT project failures, IT service disruptions, IT resource shortages, etc. The board of directors should be aware of the critical risks, as well as the actions taken or planned to mitigate them. The other options are not as important as critical risks, as they are more related to the operational or tactical aspects of IT, rather than the strategic or governance aspects.

The enterprise data architecture is the blueprint that defines how data is collected, stored, processed, integrated, and distributed within the enterprise. It also specifies the data standards, policies, rules, and models that govern the data lifecycle. Reviewing the enterprise data architecture is the first step when preparing for data migration, as it helps to identify the source and target systems, the data entities and attributes, the relationships and dependencies, the data quality and security requirements, and the potential challenges and risks of the migration. Reviewing the enterprise data architecture also helps to align the data migration with the business objectives and strategies, and to ensure that the migrated data supports the enterprise’s information needs and decision making. References: CGEIT Exam Content Outline | ISACA1, CGEIT Review Manual (Digital Version), Data Architecture: A Primer for the Data Scientist, Data Migration: A Comprehensive Guide

This action is important because corporate culture is the shared set of norms, beliefs, and values that influence the behavior and attitudes of the organization’s members. Corporate culture can support or hinder IT governance, depending on how well it aligns with the IT governance objectives. IT’s role in providing business value is the extent to which IT contributes to the achievement of the business strategy, goals, and needs. IT’s role in providing business value can vary depending on the industry, market, and competitive environment of the enterprise12.

By understanding corporate culture and IT’s role in providing business value, the new CIO can gain insight into the current state and challenges of IT governance in the enterprise, as well as the expectations and requirements of the stakeholders. The new CIO can also identify the gaps and opportunities for improvement or innovation in IT governance, and develop a vision and strategy for IT governance that is aligned with the corporate culture and business value34.

The other options are not the first action of a new CIO when considering an IT governance framework for an enterprise, but rather subsequent actions that depend on the outcome of understanding corporate culture and IT’s role in providing business value. Understanding critical IT processes to define the scope of the IT governance framework is a step that occurs after the new CIO has established the objectives and priorities for IT governance, and needs to determine which processes are essential for delivering value and managing risk5. Verifying stakeholder sponsorship of the IT governance initiative is a step that occurs after the new CIO has developed a business case and a communication plan for IT governance, and needs to secure the support and commitment of the key decision-makers and influencers6. Developing an IT balanced scorecard to monitor and track IT performance is a step that occurs after the new CIO has implemented and executed the IT governance framework, and needs to measure and report on the outcomes and benefits of IT governance7.

References: 1: Corporate governance of information technology - Wikipedia8 2: What is Business Value? Definition & Examples - Talend 3: How to Create an Effective IT Governance Framework | Smartsheet 4: 7 Rules for Demonstrating the Business Value of IT - Gartner 5: The internal process perspective within the Balanced Scorecard 6: Here’s What You Need in Your Whistleblower Policy (and Why) - Case IQ 7: The Balanced Scorecard Customer Perspective : What is Enterprise Architecture? | Gartner

According to the ISACA paper on IT Governance Reporting1, the most important benefit of effective IT governance reporting is that it helps business executives better understand IT’s value contribution to the enterprise. IT governance reporting is the process of communicating relevant and reliable information about the performance, value and risk of IT to the stakeholders who are responsible for making decisions and taking actions related to IT. Effective IT governance reporting enables business executives to have a clear and comprehensive view of how IT supports and enables the achievement of the enterprise’s strategy, objectives and goals. It also helps business executives to assess the alignment, efficiency and effectiveness of IT, as well as to identify and address the gaps, issues and opportunities for improvement. Effective IT governance reporting fosters trust, collaboration and accountability between business and IT, and enhances the reputation and credibility of IT within the enterprise. The other options are not as important as business executives better understanding IT’s value contribution to the enterprise, as they are more related to the means or outcomes of effective IT governance reporting, rather than the benefit itself. References: IT Governance Reporting

 A gap analysis is a method of assessing the differences in performance between a business’ information systems or software applications to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully1. A gap analysis typically involves identifying non-compliant processes or activities; assessing their risk levels; determining potential corrective actions that can be taken to address them; and implementing those corrective measures1. Once completed, organizations can then measure their progress toward achieving full compliance over time1.

A gap analysis should be done first when feedback indicates recently implemented software products are not meeting business unit expectations, as it can help identify the root causes of the dissatisfaction, the gaps between the current and desired state of the software products, and the actions needed to close those gaps. A gap analysis can also help align the software products with the business strategy, goals, and expectations, as well as ensure compliance with regulations and policies.

Reviewing help desk logs, confirming user acceptance testing (UAT) was completed, and instituting a new software training program are also important steps to take when software products are not meeting expectations, but they are not the first step. Reviewing help desk logs can help gather feedback and identify issues or errors with the software products, but it does not provide a comprehensive analysis of the gaps and solutions. Confirming UAT was completed can help verify that the software products were tested by the end users before implementation, but it does not address the reasons why the feedback was negative after implementation. Instituting a new software training program can help improve the user’s skills and knowledge of the software products, but it does not guarantee that the software products will meet their needs and expectations.

References := What is Gap Analysis in Compliance | Scytale; How to Perform an IT Gap Analysis - Systems X; IT Gap Analysis – First Step to ITIL Success | Invensis Learning.

 It addresses key stakeholder requirements. Information architecture (IA) is the process of organizing, structuring, and labeling content in an effective and sustainable way1. A well-defined IA should address the key stakeholder requirements, such as the business goals, user needs, and technical constraints1. By addressing the key stakeholder requirements, a well-defined IA can ensure that the content is relevant, accessible, understandable, and usable for the intended audience1. It can also support the communication, collaboration, and decision-making processes within the enterprise1. The other options are not as important as addressing the key stakeholder requirements, as they are possible outcomes or benefits of a well-defined IA, but not its defining characteristic. Ensuring compliance with regulations, enabling achievement of service level agreements (SLAs), and supporting IT strategic goals are some of the advantages that a well-defined IA can provide, but they are not the primary purpose or criteria of IA1

This should be identified first when creating an inventory of information systems and data related to the mobile app, as they are the individuals or groups who have the authority and responsibility to define, classify, protect, and manage the data assets of the enterprise1. By identifying the application and data owners, the enterprise can ensure that the data is properly accounted for, categorized, and secured according to its value, sensitivity, and risk. Application and data owners can also establish data policies, standards, and procedures, as well as monitor and report on data quality, usage, and compliance1. Identifying the application and data owners is a prerequisite for identifying the other options, such as data maintained by vendors, vendors and outsourced systems, and information classification scheme, as these depend on the accurate identification and assignment of data ownership roles and responsibilities.

This is because senior management is responsible for defining and communicating the IT strategy, objectives, and performance expectations for the organization. Senior management is also responsible for establishing and overseeing the IT governance framework, which includes the performance measurement metrics, processes, and tools. Senior management should ensure that the performance measurement metrics are aligned with the business goals and value creation, as well as the IT governance principles and policies. Senior management should also monitor and evaluate the IT performance results and take corrective actions if needed.

Some of the sources that support this answer are:

• 1: This source explains the roles and responsibilities of senior management in IT governance, and how they can use COBIT 5 to implement effective IT governance practices. It states that senior management should define the IT-related goals and objectives, establish the IT governance structure and processes, assign roles and responsibilities, and ensure adequate resources and capabilities for IT governance.
• 2: This source discusses the importance and benefits of IT performance measurement for IT governance, and provides some tips and tools for conducting it. It suggests that senior management should be involved in setting the IT performance measurement criteria, selecting the key performance indicators (KPIs), defining the targets and thresholds, and reviewing and reporting the IT performance outcomes.
• 3: This source provides a comprehensive guide on how to optimize IT project intake, approval, and prioritization. It mentions that senior management should be responsible for defining the strategic alignment, value delivery, risk optimization, and resource optimization criteria for IT projects, as well as for monitoring and evaluating the IT project portfolio performance.