CWNA-109 Exam Dumps - Certified Wireless Network Administrator

Discovering the scale of the problem is the next logical step in the troubleshooting process after identifying the problem of poor wireless connections on the third floor of a building under your administration. Troubleshooting is a systematic process of finding and resolving problems or issues in a network or a system. Troubleshooting usually follows a general methodology that consists of several steps or phases, such as:

• Identifying the problem: This step involves defining and describing the problem clearly and accurately based on the symptoms and evidence observed or reported by users or administrators. For example, in this case, the problem is that three individuals have reported poor wireless connections on the third floor of a building.
• Discovering the scale of the problem: This step involves determining how widespread and severe the problem is by gathering more information anddata from different sources and perspectives. For example, in this case, this step could involve checking if other users or devices on the third floor or other floors are experiencing similar issues, verifying if there are any changes or updates in the network configuration or environment that could affect the wireless connections, testing if there are any differences in performance or quality between different access points or channels on the third floor, etc.
• Performing corrective actions: This step involves applying possible solutions or fixes to resolve or mitigate the problem based on logical reasoning and analysis. For example, in this case, this step could involve adjusting the output power or channel assignment of the access points on the third floor, relocating or reorienting some access points or antennas to improve coverage or reduce interference, updating or replacing some faulty or outdated hardware or software components, etc.
• Verifying the solution: This step involves confirming that the problem is solved or improved by testing and monitoring the network performance and user satisfaction after applying corrective actions. For example, in this case, this step could involve measuring and comparing the signal strength and throughput of wireless connections on the third floor before and after performing corrective actions, asking for feedback from users who reported poor wireless connections to see if their issues are resolved or reduced, etc.
• Creating a plan of action or escalating the problem: This step involves documenting and reporting the problem and its solution for future reference and improvement purposes. It also involves deciding whether to close or escalate the problem depending on its status and severity. For example, in this case, this step could involve creating a report that summarizes what was done to troubleshoot and fix poor wireless connections on the third floor with relevant data and evidence to support it. It could also involve escalating poor wireless connections to higher-level administrators if they persist or worsen despite performing corrective actions.

References: 1, Chapter 12, page

In addition to coverage analysis results, what should be included in a post-deployment site survey report to ensure WLAN users experience acceptable performance is Capacity analysis results. Capacity analysis is a method of testing the ability of the WLAN to support the expected number and type of users, devices, and applications. Capacity analysis can help to determine the optimal number and placement of access points, the appropriate channel and power settings, the required QoS policies, and the expected throughput and latency levels. Capacity analysis results can help to verify that the WLAN meets the performance requirements and service level agreements (SLAs) of the organization. References: [CWNP Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 548; [CWNA: Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 518.

The center frequency of channel 4 in the 2.4 GHz band is 2.427 GHz (2427 MHz). The center frequency of a channel is the midpoint of its frequency range, where the signal strength is highest and most concentrated. The center frequency of channel 1 in the 2.4 GHz band is 2.412 GHz (2412 MHz), as given in the question. The center frequency of each subsequent channel is obtained by adding 5 MHz to the previous channel’s center frequency, since the channels are spaced 5 MHz apart from each other in this band. Therefore, to find the center frequency of channel 4, we need to add 15 MHz (5 MHz x 3) to the center frequency of channel 1:

2.412 GHz + 0.015 GHz = 2.427 GHz

Alternatively, we can use a formula to calculate the center frequency of any channel in the 2.4 GHz band:

Center frequency (GHz) = 2.407 + (0.005 x Channel number)

Using this formula for channel 4, we get:

Center frequency (GHz) = 2.407 + (0.005 x 4)

Center frequency (GHz) = 2.407 + 0.02

Center frequency (GHz) = 2.427 References: 1, Chapter 3, page 85; 2, Section 3.2

DHCP (Dynamic Host Configuration Protocol) is a commonly used method to locate the controllers by the APs in a WLAN that is implemented using wireless controllers. DHCP is a protocol that allows a device to obtain an IP address and other network configuration parameters from a server. In a wireless controller scenario, the APs can use DHCP to request an IP address from a DHCP server, which can also provide the IP address or hostname of the wireless controller as an option in the DHCP response. This way, the APs can discover the wireless controller and establish a connection with it. Alternatively, the APs can also use other methods to locate the wireless controller, such as DNS (Domain Name System), broadcast or multicast discovery, or manual configuration. References: 1, Chapter 8, page 309; 2, Section 5.2

What should be inspected to verify proper configuration is DNS. DNS stands for Domain Name System and is a service that resolves hostnames to IP addresses. In a controller-based AP deployment, DNS can be used to help the AP locate the controller by using a predefined hostname such as CISCO-CAPWAP-CONTROLLER or aruba-master. The AP sends a DNS query for this hostname and receives an IP address of the controller as a response. Therefore, if DNS is not configured properly or if there is no DNS entry for the controller hostname, the AP may not be able to locate the controller. NTP, BOOTP, and AP hosts file are not relevant for this scenario. References: [CWNP Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 374; [CWNA: Certified Wireless Network Administrator Official Study Guide: ExamCWNA-109], page 364.

OFDM is a modulation method that divides the channel bandwidth into multiple subcarriers, each carrying a single data symbol. This allows for higher data rates and more robust transmissions in multipath environments. OFDM was first introduced inthe 802.11a standard, which operates in the 5 GHz band and supports data rates up to 54 Mbps. Later, the 802.11g standard adopted OFDM for the 2.4 GHz band, and the 802.11n and 802.11ac standards enhanced OFDM with features such as MIMO (Multiple Input Multiple Output), channel bonding, and higher-order modulation schemes to achieve data rates up to 600 Mbps and 6.9 Gbps, respectively. These standards are collectively known as the ERP (Extended Rate PHY), HT (High Throughput), and VHT (Very High Throughput) PHYs . References: [CWNA-109 Study Guide], Chapter 4: Radio Frequency Signal and Antenna Concepts, page 163; [CWNA-109Study Guide], Chapter 4: Radio Frequency Signal and Antenna Concepts, page 157.

An isotropic radiator is a theoretical point source of electromagnetic radiation that radiates equally in all directions. It has no physical dimensions and no preferred direction of radiation. It is used as a reference for antenna gain because it represents the ideal case of a perfect omnidirectional antenna12

Antenna gain is a measure of how well an antenna concentrates its radiated power in a certain direction. It is expressed in decibels (dB) relative to a reference antenna. Whenthe reference antenna is an isotropic radiator, the antenna gain is denoted by dBi, which stands for decibels relative to isotropic12

For example, an antenna with a gain of 3 dBi means that it radiates 3 dB more power in its main direction than an isotropic radiator would. Conversely, an antenna with a gain of -3 dBi means that it radiates 3 dB less power in its main direction than an isotropic radiator would12