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Information-Technology-Management Exam Dumps - WGU Information Technology Management QGC1

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Question # 9

Which term describes a type of computer built using environment-friendly materials and designed to save energy?

A.

Green

B.

Workstation

C.

Personal

D.

Server

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Question # 10

Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?

A.

Cross-selling

B.

Campaign management

C.

Call scripting

D.

Contact management

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Question # 11

Employees in different business levels need knowledge to effectively drive their work and decision-making.

Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?

A.

Systems thinking

B.

Coordinate

C.

Courage

D.

Breadth

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Question # 12

Which lifecycle stage of ITIL focuses on creating services and procedures?

A.

Service design (SD)

B.

Service transition (ST)

C.

Service strategy (SS)

D.

Service operation (SO)

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Question # 13

What is the bullwhip effect?

A.

The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners

B.

The optimization resulting from high visibility of all areas up and down the supply chain

C.

A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things

D.

The process by which products in a network increase in value to users as the number of users increases

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Question # 14

What is an advantage of virtualization?

A.

Restricts the availability of resources

B.

Reduces the cost of ownership and makes IT simpler to manage

C.

Allows for greater workload stagnation

D.

Increases reliance on manual operations

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Question # 15

Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.

A.

Automates the different activities of the supply chain

B.

Serves as a unique product identifier

C.

Tracks a product's journey from manufacturing facility to store

D.

Discards inconsistent, incorrect, or incomplete information

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Question # 16

What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

A.

Report IT issues to the CIO as they arise and implement the ClO's solutions

B.

Recognize the possibility of budget overages before they occur

C.

Discover and review development in information technology

D.

Recommend opportunities and actions to benefit the organization

E.

Oversee hiring to enhance the implementation of future improvements

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