Information-Technology-Management Exam Dumps - WGU Information Technology Management QGC1

Prototyping in Software Development:

Prototyping involves creating a working model of the system to validate that it meets user and business requirements.

It is an iterative approach where users interact with the prototype and provide feedback for improvements.

Why Other Options Are Incorrect:

Option A (Waterfall):Follows a linear approach without iterative feedback.

Option B (RUP):A structured iterative approach but not focused solely on prototyping.

Option C (Iterative):While iterative development involves cycles, it does not specifically focus on building prototypes.

References:

Prototyping and Agile Development Practices – Agile Alliance

"Prototyping in Systems Development" – IEEE

Definition of Systems Thinking:

Systems thinking refers to the ability to understand and analyze how different components of a system interact and influence each other, especially at a broad organizational and strategic level.

For an IT leader, this meansbridging the gap between technical operations and corporate strategy, enabling effective communication and alignment across all levels of the business.

Why Systems Thinking is Important for IT Leaders:

Ensures alignment of IT initiatives with organizational goals.

Facilitates problem-solving by understanding the broader impact of decisions.

Encourages cross-functional collaboration and holistic decision-making.

Incorrect Options Analysis:

B. Coordinate:While coordination is a skill, it does not encompass the strategic perspective described.

C. Courage:An important leadership trait, but not specific to systems-level thinking.

D. Breadth:Refers to having a wide range of knowledge, but lacks the systems-oriented focus.

References and Documents of Information Technology Management:

ITIL 4 Leadership Practices: Systems Thinking (Axelos).

"Systems Thinking for IT Leaders" (Harvard Business Review).

Understanding Team Friction:

Team friction often arises due to a lack of communication, recognition, or conflicting goals.

Building a positive work culture where team members feel valued can reduce friction and improve collaboration.

Creating a Culture of Appreciation:

Regularly acknowledging contributions fosters trust and teamwork.

It encourages positive behavior and strengthens team bonds.

Why Other Options Are Incorrect:

Option A:Weekly feedback is useful but does not address the root causes of friction.

Option C:Nurturing competition can exacerbate conflicts and harm collaboration.

Option D:Anonymous feedback might provide insights but does not directly alleviate friction.

References:

"Building Effective Teams" – Harvard Business Review

Employee Engagement and Team Culture Strategies – Gallup

Definition of Globalization Benefits:

Globalization allows organizations toexpand their operations globally, gaining access to diverse markets and resources, includingnew talent poolsfrom different regions.

Key Benefit:

Accessing new talent pools enables businesses to tap into adiverse workforcewith varied skills, fostering innovation and improving operational efficiency.

Incorrect Options Analysis:

A. Costs associated with new geographic areas:This is a challenge, not a benefit.

B. Adherence to regulatory requirements:This is an obligation, not a benefit.

C. Increased competition:This is a consequence of globalization, but not a direct benefit.

References and Documents of Information Technology Management:

"Global Workforce Management" (Harvard Business Review).

ITIL Global IT Strategy Framework (Axelos).

Definition of Project Scope:

Project scope describes thebusiness needs, justification, requirements, and boundariesof a project.

It defineswhat is included and excludedin the project, ensuring all stakeholders have a shared understanding of the project's goals and deliverables.

Purpose of Defining Scope:

Prevents scope creep by clearly defining project boundaries.

Ensures the project aligns with business objectives and stakeholder expectations.

Incorrect Options Analysis:

B. Project Management:Refers to the overall process of planning, executing, and closing a project.

C. Project Milestone:Represents significant points in the project timeline, not boundaries or requirements.

D. Project Plan:A document detailing how the project will be executed, monitored, and controlled.

References and Documents of Information Technology Management:

PMBOK Guide (Project Management Institute).

ITIL Project Planning Framework (Axelos).