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Salesforce-Sales-Representative Exam Dumps - Salesforce Certified Sales Representative (WI25)

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Question # 9

Which communication approach has a higher likelihood of achieving a customer relationship built on trust?

A.

Appreciating the customer's time.

B.

Scheduling quarterly check-in calls.

C.

Hosting monthly product webinars.

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Question # 10

How doesunderstanding a customer's business strategies and goals help a sales representative scope a solution?

A.

Helps predict if the opportunity will close in the current quarter

B.

Tailors the sales pitch and offers to align with the customers objectives

C.

Allows the sales rep to move on to their next deal more quickly

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Question # 11

A sales representative is using a creative problem-solving process to help their customer uncover breakthrough solutions.

What is the name of this approach?

A.

Linear sales

B.

Design thinking

C.

Agile methodology

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Question # 12

How should a sales representative identify and generate new additions to the pipeline?

A.

Conduct product demos.

B.

Provide customer support.

C.

Attend industry conferences.

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Question # 13

A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.

How does tracking this help the sales rep manage risk?

A.

These dealsmust be assigned a surcharge.

B.

These deals can be expedited if required.

C.

These deals can move to the next stage.

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Question # 14

A sales representative uses job titles as an indicator to qualify leads.

Which relevant information does the job title typically indicate about the lead to the sales rep?

A.

Whether the lead is engaged in the sales process

B.

Whether the lead is based within their region

C.

Whether the lead has sufficient buying power

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Question # 15

A sales representative is aware of an upcoming end-of-contract period for a key customer.

How should the sales repadapt their sales activities to address this change?

A.

Wait for the contract to expire before engaging with the customer.

B.

Focus on finding new customers to replace the potentially last contract.

C.

Proactively engage with the customer to renew orexpand the contract.

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Question # 16

What are the four elements of emotional intelligence?

A.

Plan, engage, execute, and close

B.

Discover, define, design, and deliver

C.

Self-awareness, self-management, empathy, and skilled relationships

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