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220-1101 Exam Dumps - CompTIA A+ Certification Exam: Core 1

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Question # 9

An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check NEXT to help troubleshoot the issue?

A.

BitLocker

B.

MSConfig

C.

BIOS

D.

Secure Boot

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Question # 10

A technician is upgrading the memory on a server that processes payment information online. Which of the following types of memory would the technician most likely install?

A.

DDR4

B.

VRAM

C.

SODIMM

D.

ECC

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Question # 11

A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).

A.

Replace the video card.

B.

Research the requirements of the application.

C.

Install a new case fun.

D.

Run chkdsk on the HDD.

E.

Check the Event Viewer logs.

F.

Reinstall the application.

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Question # 12

After a new network printer is installed and added to the print server, users are unable to install the printer. However, the technician is able to install the printer when logged in to a

user's computer as an administrator. Which of the following is the best option to allow all users to print to the new printer?

A.

Install all applicable print drivers on the print server.

B.

Map the users to a print share for driver installation.

C.

Give all users temporary administrator rights to install the new printer.

D.

Remotely log in to all users' computers and install the printer.

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Question # 13

After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next?

A.

Document the findings.

B.

Gather additional details.

C.

Escalate the problem.

D.

Identify user changes.

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Question # 14

Which of the following components enables the input on a mobile device's touch screen?

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

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Question # 15

A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

A.

Replace the phone's SIM card

B.

Check the phone's health status

C.

Turn off the phone

D.

Disable VPN on the phone

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Question # 16

A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

A.

Establish a plan of action.

B.

Document the findings.

C.

Test the theory.

D.

Identify the problem

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