220-1102 Exam Dumps - CompTIA A+ Certification Core 2 Exam

Isolating the machine from the network is a good practice when troubleshooting a PC that is suspected of being infected with malware. This can prevent the malware from spreading to other devices on the network or communicating with external servers that may control or exploit the malware. Isolating the machine can be done by disconnecting the network cable, disabling the wireless adapter, or blocking the network traffic with a firewall.

The correct place to check proxy settings in Windows 10 is under Internet Options (Option B), specifically in the "Connections" tab. Proxy configurations can affect internet speeds if misconfigured or if a proxy is being used unnecessarily.

Network and Sharing Center (Option A) provides information on network connections but doesn't handle proxy settings.

Firewall settings (Option C) manage network traffic rules but don't directly affect proxy settings.

System settings (Option D) contain general system configurations, not specific to proxy settings.

CompTIA A+ Core 2 References:

1.6 - Configure networking features in Windows, including proxy settings

In forensic investigations, maintaining the integrity of the evidence is crucial. The chain of custody is a process that ensures that evidence has been collected, preserved, and transferred in a manner that is legally defensible.

Valid license: Refers to software licensing, irrelevant in this context.

Data retention requirements: Policies for how long data should be kept, but not specifically related to tracking forensic evidence.

Material safety data sheet: Documentation for handling hazardous materials, not applicable here.

Chain of custody: The correct process for documenting the handling and transfer of evidence to maintain its integrity and admissibility in court.

The first thing that a support technician should check to resolve the issue of not being able to receive emails or browse the internet from a smartphone while traveling is the data plan coverage. The data plan coverage determines how much data and where the user can use on the smartphone’s cellular network. The data plan coverage may vary depending on the user’s location, carrier and subscription. The data plan coverage may not include or support certain areas or countries that the user is traveling to, or may charge extra fees or limit the speed or amount of data that the user can use. The data plan coverage does not affect text messages and phone calls, which use different network services and protocols. User account status is not likely to cause the issue of not being able to receive emails or browse the internet from a smartphone while traveling, unless the user account has been suspended or terminated by the carrier or the email provider. Mobile OS version is not likely to cause the issue of not being able to receive emails or browse the internet from a smartphone while traveling, unless the mobile OS has a major bug or compatibility problem with the network or the email app. Network traffic outages may cause the issue of not being able to receive emails or browse the internet from a smartphone while traveling, but they are less likely and less common than data plan coverage issues, and they should also affect text messages and phone calls. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.5

Shredding is the best method to use for the physical destruction of SSDs because it reduces them to small pieces that cannot be recovered or accessed. Wiping, low-level formatting, and erasing are not effective methods for destroying SSDs because they do not physically damage the flash memory chips that store data1.

The correct answer is B. Swapping the cables for the monitors. When the second monitor is connected with the HDMI port, it is necessary to swap the cables for the monitors so that the mouse can move from the original monitor to the new monitor. This is because the HDMI port is designed to only support one monitor, and the mouse will not be able to move from one to the other without the cables being swapped.

According to CompTIA A+ Core 2 documents, "When connecting multiple displays to a system, the cables used to connect the displays must be swapped between the displays. For example, if a monitor is connected to a system using a VGA cable, the VGA cable must be moved to the next display to allow the mouse to move between the two displays."

Open-ended questions are questions that require more than a yes or no answer and encourage the customer to provide more details and information. Using open-ended questions can help the support technician to understand the problem better, identify the root cause, and find a suitable solution. Some examples of open-ended questions are:

What exactly is not working on your machine?

When did you notice the problem?

How often does the problem occur?

What were you doing when the problem happened?

What have you tried to fix the problem?

Offering to wipe and reset the device for the customer is not a good option, as it may result in data loss and inconvenience for the customer. It should be used as a last resort only if other troubleshooting steps fail. Advising that the help desk will investigate and follow up at a later date is not a good option, as it may leave the customer unsatisfied and frustrated. It should be used only if the problem requires further research or escalation and cannot be resolved on the first call. Putting the customer on hold and escalating the call to a manager is not a good option, as it may waste time and resources. It should be used only if the problem is beyond the support technician’s scope or authority and requires managerial intervention.

Personally Identifiable Information (PII) (Option D) is protected by government regulations. PII includes sensitive data such as names, addresses, social security numbers, and other information that can identify individuals. Various laws, such as GDPR and HIPAA, mandate the protection of PII.

DRM (Option A) refers to digital rights management, which controls access to digital media.

EULA (Option B) refers to software licensing agreements.

PCI (Option C) relates to payment card industry standards for handling cardholder information but is more specific to payment data than general PII.

CompTIA A+ Core 2 References:

4.6 - Explain prohibited content and privacy concepts, including the protection of PII​.