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220-1102 Exam Dumps - CompTIA A+ Certification Core 2 Exam

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Question # 57

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

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Question # 58

A technician, who is completing hardware upgrades at a company, is approached by a user who submitted a computer upgrade request. After checking the list of offices to upgrade, the technician finds that the user's office is not listed for an upgrade. Which of the following actions should the technician take next?

A.

Ask the company's human resources department to address the issue.

B.

Notify the project manager about the user's concern.

C.

Tell the user that this request is not on the list to be upgraded.

D.

Ask the user's supervisor if the technician should upgrade the computer.

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Question # 59

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

A.

Implementing a support portal

B.

Creating a ticketing system

C.

Commissioning an automated callback system

D.

Submitting tickets through email

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Question # 60

A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?

A.

Disconnect the computer from the network

B.

Run an antivirus scan

C.

Reboot the computer

D.

Educate the user about cybersecurity best practices

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Question # 61

A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?

A.

Revert the spreadsheet to the last restore point.

B.

Increase the amount of RAM.

C.

Defragment the storage drive.

D.

Upgrade the network connection speed.

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Question # 62

A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

A.

Reenroll the user's mobile device to be used as an MFA token.

B.

Use a private browsing window to avoid local session conflicts.

C.

Bypass single sign-on by directly authenticating to the application.

D.

Reset the device being used to factory defaults.

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Question # 63

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

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Question # 64

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

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