COBIT-2019 Exam Dumps - COBIT 2019 Foundation

 People, skills and competencies are essential for effective decision making within a governance system. People are the individuals or groups who perform or are accountable for the governance activities and tasks. Skills and competencies are the abilities and knowledge that people need to perform their roles and responsibilities. People, skills and competencies are one of the seven enablers of a governance system, as defined by COBIT.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

The management objective that would be given higher priority in an enterprise’s governance system when the enterprise is very risk-averse is managed portfolio. This objective relates to ensuring that IT-enabled investments are aligned with the enterprise’s risk appetite and tolerance levels, and that they deliver optimal value and benefits. This objective also involves managing the portfolio of IT-enabled investments throughout their life cycle, from initiation to retirement. The objective is based on the COBIT 2019 Design Guide3, page 71. References: 3: COBIT 2019 Design Guide | Digital | English

According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives. A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p. 64 References: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

The business case and program plan are essential documents that describe the rationale, objectives, scope, approach, benefits, costs, risks, and timeline of the EGIT implementation program. The business case and program plan provide the basis for obtaining approval, funding, resources, and support for the program from the stakeholders. Therefore, it is important that these documents are realistic and achievable, reflecting the current state and target state of information and technology governance in the enterprise. One of the roles that ensures the business case and program plan are realistic and achievable is the chief information officer (CIO), who is the senior executive responsible for leading and managing the information and technology function in the enterprise. The CIO has a role in developing, reviewing, validating, and approving the business case and program plan, ensuring that they are aligned with the enterprise’s strategy, objectives, needs, and expectations. The CIO also has a role in communicating and presenting the business case and program plan to other stakeholders such as the board, executives, business managers, IT managers, etc., and obtaining their buy-in and commitment for the program34 References: 3: COBIT 2019 Implementation Guide, page 39-40 4: COBIT 2019 Framework: Governance and Management Objectives, page 20-21

 According to Capability Maturity Model Integration (CMMI), Level 2 within the five maturity levels for processes best describes the outcome of the process achieving its purpose through the application of a basic, yet complete, set of activities that can be characterized as performed. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes. CMMI defines five maturity levels for processes, from 1 (initial) to 5 (optimizing). Level 2 (managed) means that the process is planned and executed in accordance with policy; employs skilled people who have adequate resources to produce controlled outputs; involves relevant stakeholders; is monitored, controlled, and reviewed; and is evaluated for adherence to its process description.12 References: CMMI for Development, Version 1.3, CMMI Institute - Capability Maturity Model Integration

In COBIT 2019, enterprise governance of IT (EGIT) is an essential responsibility of the board. The board holds ultimate accountability for governance by setting direction, monitoring performance, and ensuring compliance with the enterprise’s goals. This responsibility includes establishing structures and mechanisms to support EGIT, which falls under the Evaluate, Direct, and Monitor (EDM) domain, specifically addressed in governance objective EDM01. The framework specifies that governance is led by the board, with executive management supporting execution​.

The governance system design workflow is a workflow that describes how an enterprise can design and implement a governance system using COBIT 2019. The governance system design workflow consists of six steps: determine initial scope; identify relevant design factors; prioritize governance and management objectives; define target capability levels; identify gaps; finalize scope. The governance system design workflow allows for consideration of all design factors in order to develop a customized governance system. The design factors are the characteristics or conditions that influence how an enterprise designs and implements its governance system using COBIT 2019. The design factors include aspects such as enterprise strategy archetype; enterprise goals; IT-related goals; risk profile; IT deployment; threat landscape; compliance requirement; operating environment; size of enterprise; culture; stakeholders; etc. By considering all design factors in the governance system design workflow, an enterprise can ensure that its governance system is appropriate for its context and needs, that it delivers value and benefits to the enterprise and its stakeholders, that it aligns with the relevant standards, guidelines, regulations, best practices, etc., that it meets stakeholder requirements and expectations, etc.References: : COBIT 2019 Design Guide: page 33-48

The process ‘Ensured Stakeholder Engagement’ (EDM04) is one of the governance processes in COBIT 2019 that involves establishing transparent communication with stakeholders about their needs and expectations from information and technology governance. This process also involves ensuring stakeholder involvement in governance decision making and monitoring stakeholder satisfaction with governance outcomes. One of the roles that is best suited for this responsibility is the board and executive management, who are the highest-level governance body and decision makers in an enterprise. The board and executive management have a duty to ensure that they understand the needs and expectations of various stakeholders such as shareholders, regulators, customers, employees, suppliers, etc., and that they communicate effectively with them about the enterprise’s strategy, objectives, performance, risks, issues, opportunities, etc., related to information and technology governance. The board and executive management also have a responsibility to involve stakeholders in governance decision making by soliciting their input, feedback, opinions, suggestions, etc., and by considering their interests and perspectives when making governance choices. The board and executive management also have a role in monitoring stakeholder satisfaction with governance outcomes by measuring stakeholder value realization from information and technology investments and initiatives.References: : COBIT 2019 Process Reference Guide: Governance and Management Objectives, page 25-27 : COBIT 2019 Framework: Governance and Management Objectives, page 19-20