ITIL-F Exam Dumps - ITIL® Foundation

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process

Which one of the following functions would be responsible for the management of a data centre?

What is the act of transforming resources and capabilities into valuable service better known as?

What are customers of IT services who work in the same organization as the service provider known as?

Which of the following statements is CORRECT for every process?

1. It delivers its primary results to a customer or stakeholder

2. It defines activities that are executed by a single function

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

Which of the following areas would technology help to support during the service lifecycle?

1. Data mining and workflow

2. Measurement and reporting

3. Release and deployment

4. Process design