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ITIL-F Exam Dumps - ITIL® Foundation

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Question # 41

Which one of the following activities does application management perform?

A.

Defining where the vendor of an application should be located

B.

Ensuring that the required functionality is available to achieve the required business outcome

C.

Deciding who the vendor of storage devices will be

D.

Agreeing the service levels for the service supported by the application

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Question # 42

Which function or process would provide staff to monitor events in an operations bridge?

A.

Technical management

B.

IT operations management

C.

Request fulfilment

D.

Applications management

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Question # 43

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

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Question # 44

Which of the following processes are performed by the service desk?

1. Capacity management

2. Request fulfilment

3. Demand management

4. Incident management

A.

All of the above

B.

3 and 4 only

C.

2 and 4 only

D.

2 only

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Question # 45

Within service design, what is the key output handed over to service transition?

A.

Measurement, methods and metrics

B.

Service design package

C.

Service portfolio design

D.

Process definitions

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