ITIL-F Exam Dumps - ITIL® Foundation

Continual service improvement

Service operation

Service strategy

Service design

Technology, customer and business

Business, service and technology

Customer, business and process

Process, technology and service

Change management, service asset and configuration management, release and deployment management

Change management, capacity management event management, service request management

Service level management, service portfolio management, service asset and configuration management

Service asset and configuration management, release and deployment management, request fulfilment

To ensure that a service can be managed and operated in accordance with constraints specified during design

To design and develop capabilities for service management

To provide good-quality knowledge and information about services

To plan the resources required to manage a release

Service strategy

Service design

Service transition

Service operation

Both of the above

Neither of the above

Option 1 only

Option 2 only

Review and analyze Service Level Achievement results

Identify activities to improve the efficiency of service management processes

Improve the cost effectiveness of IT services without sacrificing customer satisfaction

Conduct activities to deliver and manage services at agreed levels to business users

Process practitioner

Process manager

Service manager

Change manager