ITIL-F Exam Dumps - ITIL® Foundation

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

Which of the following identify the purpose of business relationship management?

1. To establish and maintain a business relationship between service provider and customer

2. To identify customer needs and ensure that the service provider is able to meet

The remediation plan should be evaluated at what point in the change lifecycle?

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Which role is responsible for carrying out the activities of a process?