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RCDDv14.1 Exam Dumps - BICSI Registered Communications Distribution Designer – RCDDv14.1

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Question # 9

In which phase of the protect design would an ICT distribution designer be expected to prepare preliminary cost estimates?

A.

CD

B.

SD

C.

PD

D.

DD

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Question # 10

In a transformational program, all projects are on track and delivering their objective. However stakeholders are hesitant to take on the new processes because performance in the current environment may not be representative of actual performance Stakeholders fear that the program will fail to provide the service required.

To assure positive performance in the current environment, the program manager should do which of the following?

A.

Ensure the new processes will perform better than the current processes

B.

Ask the program steering committee to endorse the new processes and current program schedule and deliverables

C.

Meet with stakeholders to ensure they understand that the expectations for the new processes are superior to the current processes

D.

Discuss concerns with stakeholders and mitigate them by changing the processes that will be delivered

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Question # 11

A program manager is appointed to manage a new program. The organization's leadership has specified a list of benefits (hat the program should deliver and has requested that the program manager determine when incremental benefits can be realized.

What should the program manager do first?

A.

Develop the benefits sustainment plan

B.

Develop the program management plan

C.

Develop the program roadmap

D.

Develop the component project schedules

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Question # 12

A manufacturing company is redesigning various component projects that comprise a large customer-facing program. One of the component projects is payment of back-end rebates. There is disagreement between the marketing and sales teams on how much should be rebated.

What are suggested standard measurement criteria for the success of all constituent projects to meet stakeholder expectations''

A.

Stakeholder engagement plan, risk management plan, and communications management plan

B.

Needs analysis, feasibility study, and integrated benefits management plan

C.

Cost-benefit analysis ROI and payback period

D.

Actual cost (AC), planned value (PV) and earned value (EV)

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Question # 13

The program director of a four-year program, estimated to require 600.000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the last phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation

Which of the following metrics should the PMO capture on a monthly basis?

A.

Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)

B.

Absenteeism rate staff turnover quantity of defects, total hours worked average number of FTEs

C.

Amount of hours spent on rework of software coding retesting, and on non-rework activities

D.

Absenteeism rate staff turnover and leave liability

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Question # 14

A company's marketing department Tails an internal compliance audit To comply with the auditor's remediation plan the legal department mandates that a content management system (CMS) be implemented After initiating the program for CMS implementation the program manager discovers that the marketing department has already preselected which CMS technology will be implemented.

What should the program manager do to ensure the success of the program?

A.

Meet with the vice president of purchasing to discuss the risks associated with preselecting a solution before the requirements have been gathered

B.

Host a kick-off meeting, request preliminary requirements from the marketing department, conduct a design session present the steering committee with a solution that meets the requirements: and meet with interested vendors

C.

Ask a senior marketing executive to act as the program sponsor and participate on the steering committee: require steering committee representation from the IT legal, and other key departments, validate that the chosen solution meets the requirements

D.

Initiate the program and begin a formal request for proposal (RFP) to validate the chosen solution and gam the confidence of the legal department

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Question # 15

During a program's definition phase, it is determined that the best approach for delivering the programs intended benefits is to supplement corporate resources with the procurement of specific products and services from external suppliers. The program manager should use which of the following to determine and/or document the results of the program procurement planning activity?

A.

Make of buy decisions, alternatives analyses approach to competition, and best mix of contract types

B.

Requests for proposals (RFPs), proposal evaluation criteria, contract management and best mix of contract types

C.

RFPs. alternatives analyses, approach to competition, and requests for quotes (RFQs)

D.

Make-or-buy decisions, proposal evaluation criteria contract management, and RFQs

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Question # 16

What is the FIRST step in quality evolution (focused on physical quality) when developing a quality plan?

A.

Qualitative risk analysis

B.

Client satisfaction

C.

Conformance

D.

Client value

E.

Quantitative risk analysis

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