ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

The removal of anything that could have a direct or indirect effect on services

Any component that needs to be managed in order to deliver a service

A request from a user that initiates a service action

Any financially valuable component that can contribute to delivery of an IT product or service

Rapid escalation

Formation of a temporary team

The use of scripts

Problem prioritization

Service desk

Monitoring and event management

Service level management

Continual improvement

Relationship management

Change enablement

Supplier management

Service desk

To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

To ensure that all current and planned IT services are delivered to agreed achievable targets.

To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

Service desk

Service request management

Service level management

Service configuration management

Improve

Engage

Obtain/build

Plan

The planned removal of an item that might affect a service

A result enabled by one or more outputs

A possible future event that could cause harm

A service interruption resolved by the use of self-help tools