ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Use a single workflow for all types of service request

Leverage existing workflows whenever possible

Use different workflows for each type of service request

Avoid workflows for simple service requests

Supplier management

Service desk

Problem management

Relationship management

As soon as a solution for the problem has been identified

As soon as a workaround for the problem has been identified

As soon as the analysis of the frequency and impact of incidents justifies the change

As soon as the analysis of cost, risks and benefits justifies the change

Relationship management

Continual improvement

Service configuration management

Service level management

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To observe services and service components

To protect the information needed by the organization to conduct its business

To plan and manage the full lifecycle of all IT assets

It should be written in legal language

It should be simply written and easy to understand

It should be based on the service provider’s view of the service

It should relate to simple operational metrics

An emergency change

A normal change

An application change

A standard change

Incident analysis skills

Technical skills

Problem resolution skills

Supplier management skills