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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 9

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

A.

Keep it simple and practical

B.

Optimize and automate

C.

Progress iteratively with feedback

D.

Focus on value

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Question # 10

Which practice recommends using tools for collaboration and the automated matching of symptoms?

A.

Problem management

B.

Service level management

C.

Incident management

D.

Service request management

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Question # 11

Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A.

A standard change

B.

A change model

C.

An emergency change

D.

A normal change

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Question # 12

Which statement about standard changes is CORRECT?

A.

A full assessment should be completed each time the change is implemented

B.

The change can be implemented with less testing if necessary

C.

The appropriate change authority should be assigned to each type of change

D.

The change does not require additional authorization

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Question # 13

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A.

Problem

B.

Incident

C.

Event

D.

Known error

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Question # 14

Which of the following is included in the purpose of the 'continual improvement' printer?

A.

The restoration of normal service operation as quickly as possible

B.

The establishment of Inks between the organization and its stakeholders at strategic and tactical levels

C.

The alignment of the organization's practices and services with changing business needs

D.

The reduction of the likelihood and impact of incidents

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Question # 15

Which practice balance management of risk with maximizing throughput?

A.

Change enablement

B.

Continual improvement

C.

Incident management

D.

Problem management

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Question # 16

What is the MAIN benefit of 'problem management'?

A.

Restoring normal service as quickly as possible

B.

Reducing the number and impact of incidents

C.

Maximizing the number of successful changes

D.

Managing workarounds and known errors

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