ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Service request management

Change enablement

Problem management

Service level management

To organize a major improvement initiative into several smaller initiatives

To make new and improved services and features available for use

To ensure a shared understanding of the vision and improvement direction for all products and services

To continually improve all products and services across all value chain activities

To restore normal service operation as quickly as possible

To manage workarounds and known errors

To capture demand for incident resolution and service requests

To systematically observe services and service components

Identifying the cause of incidents and recommending related improvements

Authorizing changes to implement improvements

Logging and managing incidents that result in improvement opportunities

Making business cases for improvement action

Outcomes rely on outputs to deliver results for a stakeholder

Outcomes use activities to produce tangible or intangible deliverables

Outcomes give service consumers assurance of products or services

Outcomes help a service consumer to assess the cost of a specific activity

Assigning resources to changes

Deciding the approval authority for changes

Automating the change process

Creating change models

Supplier management

Relationship management

Continual improvement

Service level management

Monitoring and event management

Service configuration management

Problem management

Incident management