ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

To ensure that agreements are written simply and are easy to understand

To collect information about service consumer goals and objectives

To capture information about service issues and performance against agreed goals

To ensure continual improvement of services, so that they meet the evolving needs of service consumers

Focus on value

Start where you are

Collaborate and promote visibility

Keep it simple and practical

a model used to determine who will assess a change

A person who approves a change

A tool used to help plan changes

A way to manage the people aspects of change

After the problem has been logged

After the problem has been prioritized

After the problem has been analyzed

After the problem has been resolved

Governance

Service value chain

Guiding principles

Practices

Outcomes

Value

Utility

Warranty

The four dimensions of service management

The service value chain

The ITIL guiding principles

Continual improvement

A standard change

A change model

An emergency change

A normal change