ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Go to page:

<< First
Prev
4
5
6
7
8
9
10
11
12
13
Next
Last >>

Question # 65

Which is one of the MAIN concerns of the â€˜design and transitionâ€™ value chain activity?

Understanding the organizationâ€™s vision

Understanding stakeholder needs

Meeting stakeholder expectations

Ensuring service components are available

Full Access

Question # 66

Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

relationships with suppliers

configuration of services

skills of people

authorization of changes

Full Access

Question # 67

Which is a use of a continual improvement register?

Planning changes, assisting in communication, avoiding conflicts, and assigning resources

Selecting the right method, model or technique for identifying improvements

Tracking and managing improvement ideas from identification through to final action

Describing the services designed to meet the needs of a consumer group

Full Access

Question # 68

Which two are considered part of the â€˜organizations and peopleâ€™ dimension of service management?

1.Systems of authority

2.Culture

3.Relationships between organizations

4.Workflows

1 and 2

2 and 3

3 and 4

1 and 4

Full Access

Question # 69

What is the MAIN benefit of 'problem management'?

Restoring normal service as quickly as possible

Reducing the number and impact of incidents

Maximizing the number of successful changes

Managing workarounds and known errors

Full Access

Question # 70

Which of the following is NOT recommended by the guiding principle 'start where you are?

Asking questions that appear to be stupid

Identifying what is available to be leveraged

Building something completely new

Collecting data directly from the source

Full Access

Question # 71

What impact does automation have on a service desk?

Less low level work and a greater ability to focus on user experience

Increased phone contact and a reduced ability to focus on user experience

Ability to work from multiple locations, geographically dispersed

Ability to work from a single centralised location

Full Access

Question # 72

Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

Service request management

Incident management

Service desk

Change enablement

Full Access

Go to page: