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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 33

What is defined as an unplanned interruption or reduction in the quality of a service?

A.

An incident

B.

A problem

C.

A change

D.

An event

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Question # 34

Which dimension considers data security and privacy?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

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Question # 35

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A.

Problem management

B.

Incident management

C.

Deployment management

D.

Supplier management

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Question # 36

Who is responsible for defining metrics for change management?

A.

The change management process owner

B.

The change advisory board (CAB)

C.

The service owner

D.

The continual service improvement manager

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Question # 37

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A.

Service offering

B.

Service provision

C.

Service relationship management

D.

Service consumption

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Question # 38

Which role approves the cost of services?

A.

User

B.

Change authority

C.

Sponsor

D.

Customer

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Question # 39

What can be described as an operating model for the creation and management of products and services?

A.

Governance

B.

Service value chain

C.

Guiding principles

D.

Practices

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Question # 40

Which is included in the purpose of the 'change enablement' practice?

A.

Make new and changed services available for use

B.

Ensure that risks have been property assessed

C.

Record and report selected changes of state

D.

Plan and manage the full lifecycle of all IT assets

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