ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Start where you are

Think and work holistically

Keep it simple and practical

Progress iteratively with feedback

An emergency change

A normal change

An application change

A standard change

Problem identification, problem control, error control

Problem analysis, error identification, incident resolution

Problem logging, problem classification, problem resolution

Incident management, problem management, change control

Service value chain activities

Service level management

Service value chain inputs

Change control

A high-risk change that needs very thorough assessment

A change that is typically implemented as a service request

A change that must be implemented as soon as possible

A change that needs to be scheduled, assessed and authorized following a defined process

The removal of anything that could have a direct or indirect effect on services

Any component that needs to be managed in order to deliver a service

A request from a user that initiates a service action

Any financially valuable component that can contribute to delivery of an IT product or service

Relationship management

Continual improvement

Service configuration management

Service level management

A customer

A user

A configuration item (CI)

An IT asset