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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 17

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.

Information security management

B.

Change enablement

C.

Problem management

D.

Service configuration management

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Question # 18

Which is an activity of the 'problem management' practice?

A.

Restoration of normal service operation as quickly as possible

B.

Prioritization of problems based on the risk that they pose

C.

Authorization of changes to resolve the cause of problems.

D.

Resolution of incidents in a time that meet customer expectations

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Question # 19

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A.

Analysis Paralysis

B.

Direct observation

C.

Minimum viable product

D.

Feedback loop

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Question # 20

Which is the BEST type of resource for investigating complex incidents?

A.

Self-help systems

B.

Knowledgeable support staff

C.

Detailed work instructions

D.

Disaster recovery plans

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Question # 21

Identity the missing word(s) in the following sentence.

The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A.

events

B.

charges

C.

IT assets

D.

known errors

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Question # 22

Which of the following is NOT recommended by the guiding principle 'start where you are?

A.

Asking questions that appear to be stupid

B.

Identifying what is available to be leveraged

C.

Building something completely new

D.

Collecting data directly from the source

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Question # 23

Which includes governance, management practices, and continual improvement?

A.

The service value system

B.

The 'deliver and support' value chain activity

C.

The 'focus on value' guiding principle

D.

The 'value stream and processes' dimension

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Question # 24

Which is an example o' a service request?

A.

A request for normal operation to be restored

B.

A request to implement a security patch

C.

A request tor access to a file

D.

A request to investigate the cause of an incident

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