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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 57

Which stakeholders co-create value in a service relationship?

A.

Investor and consumer

B.

Investor and supplier

C.

Consumer and provider

D.

Provider and supplier

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Question # 58

Which practice identifies metrics that reflect a customer experience of a service?

A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management

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Question # 59

Which activity captures the demand for incident resolution and service requests?

A.

Change control

B.

Problem management

C.

Service desk

D.

Service catalogue management

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Question # 60

Which statement about the steps to fulfill a service request is CORRECT?

A.

They should be complex and detailed

B.

They should be well-known and proven

C.

They should include incident handling

D.

They should be brief and simple

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Question # 61

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A.

Monitoring and event management

B.

Service level management

C.

Change enablement

D.

Service desk

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Question # 62

What ensures that a service provider and a service consumer continually co-create value?

A.

Service consumption

B.

Service offerings

C.

Change enablement

D.

Service relationship management

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Question # 63

What is an output?

A.

A possible event that could cause harm or loss

B.

Something created by carrying out an activity

C.

A result for a stakeholder

D.

A change of state that has significance for the management of a configuration item

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Question # 64

Which is a service request?

A.

Requesting a workaround for an issue

B.

Requesting information about how to create a document

C.

Requesting an enhancement to an application

D.

Requesting investigation of a degraded service

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