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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 57

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A.

Start where you are

B.

Collaborate and promote visibility

C.

Keep it simple and practical

D.

Optimize and automate

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Question # 58

What is an output?

A.

A possible event that could cause harm or loss

B.

Something created by carrying out an activity

C.

A result for a stakeholder

D.

A change of state that has significance for the management of a configuration item

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Question # 59

Arrange the following steps of software lifecycle in correct order.

1. Retire

2. Test

3. Operate

4. Deploy

5. Ideation

6. Develop

7. Design

A.

Ideation, Design, Develop, Deploy, Test, Operate, Retire

B.

Retire, Test, Operate, Deploy, Ideation, Develop, Design

C.

None of the above

D.

Ideation, Test, Develop, Deploy, Design, Operate, Retire

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Question # 60

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A.

Supplier management

B.

Service desk

C.

Problem management

D.

Relationship management

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Question # 61

Which of the following is an example of incident?

A.

A backup server is being rebooted while services are running on the primary server

B.

An application is not available during the business hours

C.

A user has requested access to a shared repository

D.

A user wants to reset the password of a server

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Question # 62

Which of the following can be used to access service desks?

A.

Phone calls

B.

All of the above

C.

Text and social media messaging

D.

Email

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Question # 63

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

A.

Change control

B.

IT asset management

C.

Service desk

D.

Service request management

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Question # 64

What is typically needed to assign complex incidents to support groups?

A.

The incident priority

B.

The incident category

C.

A change schedule

D.

A self-help tool

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