ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam
Question # 161
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
Question # 162
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].