ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Service request management

Problem management

Change control

Service level management

It enables effective stakeholder management

It provides shared service expectations

It removes constraints from the customer

It enables a common definition of value

It focuses on the service actions performed by users

It requires the service consumer to create resources for the service provider

It requires co-operation of both the service provider and service consumer

It focuses on the fulfilment of the agreed service actions

Complex service requests should be dealt with as normal changes

Service requests that require simple workflows should be dealt with as incidents

Service requests require workflows that should use manual procedures and avoid automation

Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Start where you are

Optimize and automate

Keep it simple

Focus on value

Deployment management

Release management

Change enablement

Service configuration management

By providing the service in accordance with requirements

By ensuring that the service provider's resources are correctly configured

By fully understanding then own requirements for the service

By managing the detailed level of risk on behalf of the service provider

A model used to determine who will assess a change

A person who approves a change

A tool used to help changes

A way to manage the people aspects of change