ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

protect

store

audit

provide

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

It allows higher volumes of successful change

It reduces unplanned costs through optimized handling of service outages

It reduces the duration and frequency of service outages

It enables the service provider to understand what levels of service will make their customers successful

To produce service design packages and ensure they are handed over to service transition

To assess and evaluate all changes and their impact on service designs

To document the initial structure and relationship between services and customers

To gather and document new service level requirements from the customer

Understanding which service requests can be accomplished with limited approvals

Creating new workflows for every service request

Separating requests relating to service failures from the degradation of services

Eliminating service requests which have complex workflows

Incident management

Service request management

Service level management

IT asset management

Changes to service levels

Changes to products and services

Changes to organizational structure

Changes to skills and competencies

Collaborate and promote visibility

Focus on value

Start where you are

Keep it simple and practical