ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

What is the vision?

How do we get there?

Take action

Did we get there?

Problem management

Incident management

Deployment management

Supplier management

Change enablement

Service level management

Service request management

Problem management

Process metrics can be used to measure end-to-end service performance

Technology metrics can be used to measure component performance and availability

Process metrics can be used to measure the utilization of a supplier’s network

Technology metrics can be used to determine the overall health of a process

Continual improvement participation should be limited to a small dedicated team.

It is the role of senior management to authorize improvement initiatives.

Training should be provided to those involved in continual improvement.

A single continual improvement register should be maintained by senior management.

The planned removal of an item that might affect a service

A result enabled by one or more outputs

A possible future event that could cause harm

A service interruption resolved by the use of self-help tools

A set of interconnected activities that help an organization deliver a valuable service

A description of one or more services that help address the needs of a target consumer group

A set of specialized organizational capabilities for enabling value for customers

Recommendations that help an organization when adopting a service management approach

'focus on value' guiding principle

service value system

'service request management' practice

four dimensions of service management