ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Focus on value

Think and work holistically

Optimize and automate

Collaborate and promote

A set of interconnected activities that help an organization deliver a valuable service

A description of one or more services that help address the needs of a target consumer group

A set of specialized organizational capabilities for enabling value for customers

Recommendations that help an organization when adopting a service management approach

A possible event that could cause harm or loss, or make it more difficult to achieve objectives

A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

A tangible or intangible deliverable of an activity

Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

Service desk

Monitoring and event management

Service level management

Continual improvement

Collaborate and promote visibility

Focus on value

Start where you are

Keep it simple and practical

Service provision, service consumption, service relationship management

Governance, service value chain, practices

Outcomes, utility, warranty

Customer value, stakeholder value, organization

Keep it simple and practical

Optimize and automate

Progress iteratively with feedback

Focus on value

Each value stream must include all six value chain activities

Each value stream must be designed for a specific scenario

Each value stream must include all 34 ITIL practices

Each value stream must include suppliers or partners