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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 4

What ensures that a service provider and a service consumer continually co-create value?

A.

Service consumption

B.

Service offerings

C.

Change enablement

D.

Service relationship management

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Question # 5

Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A.

Incident management

B.

Service level management

C.

Problem management

D.

Service request management

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Question # 6

How is a continual improvement register used?

A.

To record requests for provision of a resource or service

B.

To provide a structured approach to implementing improvements

C.

To organize past, present, and future improvement ideas

D.

To authorize changes to implement improvement initiatives

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Question # 7

For which purpose would the continual improvement practice use a SWOT analysis?

A.

Understanding the current state

B.

Defining the future desired state

C.

Tracking and managing ideas

D.

Ensuring everyone actively participates

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Question # 8

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A.

IT asset management

B.

Deployment management

C.

Continual management

D.

Monitoring and event management

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